Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM5
How to keep the software up-to-date (for comfortable use of the headset)
Install the latest headset software using the “Sony | Headphones Connect” app to enjoy new functions or to resolve a
certain number of issues with the headset.
Always use the headset with the latest software installed.
For details on the latest headset software and how to update the software, refer to the information on the support
website.
When the [Update automatically] setting is enabled on the “Sony | Headphones Connect” app and the following
conditions are met, the software update starts automatically at around night time when the headset is not in use.
The software has already transferred.
Both headset units are stored in the charging case and the charging case lid is closed.
The remaining battery charge of the headset units is more than 20%.
The remaining battery charge of the charging case is more than 10%.
If you open the charging case lid during an automatic update, the indicator (blue and orange) on the charging case will
flash. Close the charging case lid during an automatic update. The headset units cannot be used even if they are
removed from the charging case and put into your ears.
You can also update the headset software in the following way.
Note
When the mobile device used for the update has any other Bluetooth devices connected to it, turn off all the Bluetooth devices
until the update is complete.
Software may not be updated when the mobile device is connected with other devices compatible with Bluetooth Low Energy
(such as wearable devices, smart watches, etc.).
Note the following if the update cannot be completed.
Close all the apps installed on the mobile device except the “Sony | Headphones Connect” app.
Fully charge the headset and the mobile device.
Put the headset and the mobile device being used for the update as close to each other as possible before starting the update.
Keep wireless LAN devices and other Bluetooth devices away from the headset when updating.
Turn off the power saving mode* of your mobile device before updating the software.
Depending on the OS version of your mobile device, the update may not be completed under the power saving mode.
Related Topic
What you can do with the “Sony | Headphones Connect” app
Remove the headset from the charging case.
The headset turns on automatically.
1
Launch the “Sony | Headphones Connect” app on a mobile device such as a smartphone.
2
Update the headset software following the on-screen instructions.
3
Names may vary according to the mobile device you are using.
*
