Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM4
Unable to make a Bluetooth connection.
Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to
other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the
Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device
again.
The situation may be improved by restarting playback devices such as your smartphone or computer.
Related Topic
How to make a wireless connection to Bluetooth devices
5-013-731-11(7) Copyright 2020 Sony Corporation
