Bedienungsanleitung Sony Xperia XZ2 - H8296 (Seite 112 von 113) (Englisch)

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1 Back up any important data that is saved on the internal memory of your

device to a memory card or other non-internal memory. If you have any

encrypted ﬁles stored on an SD card, you should also remove the encryption

to ensure you can still access them after the reset.

2 Find and tap Settings > System > Advanced > Reset options .

3 Tap Erase all data (factory reset) > Reset phone.

4 If required, draw your screen unlock pattern or enter your screen unlock

password or PIN to continue.

5 To conﬁrm, tap Erase everything.

Your device does not revert to an earlier software version of Android when you perform a

factory data reset.

Repairing the device software

If you forget your screen unlock password, PIN or pattern, you can use the device

repair feature in Xperia Companion to erase the security layer. You need to provide

your Google account login details to perform this operation. By running the repair

feature, you reinstall software for your device and you may lose some personal

data in the process.

If your device seems to have frozen, restarts repeatedly or doesn’t start at all after

you’ve updated the Xperia software or after you’ve performed a software repair or

a factory data reset, try forcing the device to shut down then try turning it back on.

If the problem still exists, force the device to shut down then perform a software

repair.

To ﬁnd out the recovery time, visit Google’s support page

http://support.google.com

When you receive a new Google account username or password, you might not be able to

use them to log in.

To repair the device software using Xperia Companion

Before performing a software repair, make sure you know your Google account username

and password. Depending on your security settings, you may need to enter them in order to

restart the device after a software repair.

1 Make sure that Xperia Companion is installed on your PC or Mac.

2 Open the Xperia Companion software on the computer and click Software

repair on the main screen.

3 Follow the instructions that appear on the screen to reinstall the software

and complete the repair.

Warranty, SAR and usage guidelines

For information about warranty, SAR (Speciﬁc Absorption Rate) and safety

guidelines, please read the Important information provided under Settings >

System > About phone > Legal information on your device.

Legal information

Sony H8216/H8276/H8266/H8296

This User guide is published by Sony Mobile Communications Inc. or its local aliated company, without

any warranty. Improvements and changes to this User guide necessitated by typographical errors,

inaccuracies of current information, or improvements to programs and/or equipment, may be made by

Sony Mobile Communications Inc. at any time and without notice. Such changes will, however, be

incorporated into new editions of this User guide. All illustrations are for illustration purposes only and may

not accurately depict the actual device.

All product and company names mentioned herein are the trademarks or registered trademarks of their

respective owners. All other trademarks are property of their respective owners. Any rights not expressly

granted herein are reserved. Visit

www.sonymobile.com/us/legal/

for more information.

This User guide may reference services or applications provided by third parties. Use of such programming

or services may require separate registration with the third party provider, payment of fees or provision of

credit card information, as well as be subject to additional terms of use, change, interruption or

112

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