Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you live and use
the Product in, please use the Horizon Online Service Request submission process found on our
website or call Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that original boxes may be included, but are
not designed to withstand the rigors of shipping without additional protection. Ship via a carrier
that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An Online Service Request is available
at http://www.horizonhobby.com/content/service-center_render-service-center. If you do not
have internet access, please contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address and phone number where you can
be reached during business hours. When sending product to Horizon, please include your RMA
number, a list of the included items, and a brief summary of the problem. A copy of your original
sales receipt must be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
