Bedienungsanleitung Stevens MTB - 2020 (Seite 22 von 28) (Englisch)

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STEVENS “Crash Replacement“ Program

Replacement of your STEVENS carbon frame by your STEVENS dealer at

favourable conditions in the event of damage

We support you with regard to the “value guarantee” of your STEVENS carbon

frame. This will help you to make the decision for a high-value carbon bicycle or

carbon frame easier.

Did you fall? Have you had an accident? Your STEVENS carbon frame suf-

fered irreparable damage? Then the STEVENS “CRASH REPLACEMENT” program

becomes effective. In the "case of accident” our STEVENS dealers offer you a

comparable replacement frame at a special discount of 50% of the SRP*.

Your rights deﬁned under the product liability law, claims resulting from the

guarantee against the seller as well as claims arising from a possible guarantee

are not affected by this additional voluntary offer.

The conditions of the “CRASH REPLACEMENT” program in detail:

Conditions for the Program:

• The offer is only valid within the ﬁrst 2 years after the purchase of the bicycle

and/or frame made of carbon

• The offer is only valid for ﬁrst buyers who bought the product from a STEVENS

dealer

• In case of negligent or deliberate damage to / destruction of the frame

• Frame replaced under guarantee services or already replaced under this pro-

gram are excluded from a new replacement under this program.

The defective frame must be handed out free of charge to the STEVENS dealer

together with the proof of purchase and a copy of the completely ﬁlled-in bicycle

card and handover report (see forms in the user manual) as well as with a loss

report. The loss report must include the course of accident as well as information

on the place, time and cause of accident. Following a positive pre-check as to the

question whether the preconditions for participating in this program are fulﬁlled,

the STEVENS dealer sends the defective frame and the above-mentioned docu-

ments to STEVENS.

The purchase of a replacement frame in the same price range is offered by

the STEVENS dealer by indicating the purchase price as well as possible shipping

and assembly costs. The sales contract takes effect with the STEVENS dealer. Due

to model changes it cannot be ensured in every case that the identical model or

a replacement frame in the same colour as the defective frame is available. Upon

acceptance of the offer by the customer the defective frame becomes the property

of STEVENS Vertriebs GmbH.

Within the framework of this program neither STEVENS nor the STEVENS

dealer shall bear any shipping and / or assembly costs. These costs are to be

paid by the customer himself and are settled directly with the STEVENS dealer.

If STEVENS carry out the repair by order of the STEVENS dealer, STEVENS will

invoice the repair costs to the STEVENS dealer and they will invoice them to the

customer.

In the case of road racing frames this program also includes the replace-

ment of the fork, in the case of full-suspensions frames it includes the replace-

ment without damper and without fork and in the case of mountain bike frames it

includes the replacement without fork.

This program is a voluntary action and can be ﬁnished by STEVENS at any

time.

*suggested retail price

S - 42 | English English | S - 43

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Stevens MTB - 2020 Seite 22

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