Bedienungsanleitung Stiebel Eltron DHB-E 27 AU (Seite 18 von 20) (Englisch)

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18 | DHB-E AU www.stiebel-eltron.com

WARR$NTY | ENVIRONMENT AND RECYCLING

Warranty

The warranty conditions of our German companies do not

apply to appliances acquired outside of Germany. In countries

where our subsidiaries sell our products, it is increasingly the

case that warranties can only be issued by those subsidiaries.

Such warranties are only granted if the subsidiary has issued

its own terms of warranty. No other warranty will be granted.

We shall not provide any warranty for appliances acquired in

countries where we have no subsidiary to sell our products.

This will not aect warranties issued by any importers.

Environment and recycling

We would ask you to help protect the environment. After use,

dispose of the various materials in accordance with national

regulations.

Stiebel Eltron Warranty for Water Heaters – Models DHB-EAU

Who gives the warranty

1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd

(A.B.N. 82066271083) of Unit 4/8 Rocklea Drive, Port Mel-

bourne, Victoria, 3207 ("we", "us" or "our").

The warranty

2. This warranty applies to Stiebel Eltron Water Heaters –

Models DHB-E13AU, DHB-E18AU and DHB-E27AU (the

"unit") manufactured after 1 March 2014.

3. Subject to the warranty exclusions we will repair or re-

place, at our absolute discretion, a faulty component in

your unit free of charge if it fails to operate in accordance

with its speciﬁcations during the warranty period.

4. If we repair or replace a faulty component to your unit

under this warranty, the warranty period is not extended

from the time of the repair or replacement.

5. The warranty period commences on the date of completion

of the installation of the unit. Where the date of completion

of installation is not known, then the warranty period will

commence 2 months after the date of manufacture.

6. The warranty period for a unit used for domestic purposes

is shown in the table below. Domestic purposes means

that the unit is used in a domestic dwelling.

Component Warranty period

All components 5 years from the date of completion of the installa-

tion of the unit.

7. The warranty period for a unit used for commercial pur-

poses is shown in the table below. Commercial purposes

means that the unit is used for a non-domestic purpose

and includes but is not limited to being used in a motel,

hotel, mining camp or nursing home.

Component Warranty period

All components 1 year from the date of completion of the installa-

tion of the unit.

Your entitlement to make a warranty claim

8. You are entitled to make a warranty claim if:

8.1. you own the unit or if you have the owner's consent to rep-

resent the owner of the unit;

8.2. you contact us within a reasonable time of discovering the

problem with the unit; How you make a warranty claim

9. To make a warranty claim you must provide us with the

following information:

9.1. The model number of the unit;

9.2. A description of the problem with the unit;

9.3. The name, address and contact details (such as phone

number and e-mail address) of the owner;

9.4. The address where the unit is installed and the location

(e.g. in laundry);

9.5. The serial number of the unit;

9.6. The date of purchase of the unit and the name of the seller

of the unit;

9.7. The date of installation of the unit;

9.8. A copy of the certiﬁcate of compliance when the unit was

installed.

10. The contact details for you to make your warranty claim

are:

Name:

Stiebel Eltron (Aust) Pty Ltd

Address:

Unit 4, 8 Rocklea Drive, Port Melbourne, Victo-

ria, 3207

Telephone:

1800 153 351 (8.00am to 5.00pm AEST

Monday to Friday)

Contact person:

Customer Service Representative

E-mail:

service@stiebel.com.au

Warranty exclusions

12. We may reject your warranty claim if:

12.1. The unit was not installed by registered and qualiﬁed

tradespeople.

12.2. The unit was not installed and commissioned:

a) in Australia;

b) in accordance with the Operating and Installation

Guide; and

c) in accordance with the relevant statutory and local

requirements of the State or Territory in which the unit

is installed.

12.3. The unit has not been operated or maintained in accord-

ance with the Operating and Installation Guide.

WARRENTY | ENVIRONMENT AND RECYCLING

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