Bedienungsanleitung Stokke Crusi Chassis (Seite 97 von 100) (Alle Sprachen)

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Stokke

Crusi

™

user guide

Right of complaint and Extended Warranty

Applicable worldwide in respect of Stokke® Crusi

™

, hereinafter

referred to as the product.

RIGHT OF COMPLAINT

The customer has a right of complaint pursuant to the consumer protection

legislation applicable at any given time, which legislation may vary from

country to country.

Generally speaking, STOKKE AS does not grant any additional rights over

and above those laid down by the legislation applicable at any given time,

although reference is made to the ”Extended Warranty” described below.

The rights of the customer under the consumer protection legislation

applicable at any given time are additional to those under the ”Extended

Warranty”, and are not affected thereby.

STOKKE ”EXTENDED WARRANTY”

However, STOKKE AS, Parkgata 6, N-6003 Ålesund, Norway, grants an

”E xt ended War rant y” t o cust omer s who re giste r their p roduc t in our War rant y

Database. This may be done via our webpage www.stokkewarranty.com.

Upon registration, a warrant ycertificate will be issued and sent to the

customer electronically (e-mail) or by ordinary mail.

Registration in the Warranty Database entitles the owner to an ”Extended

Warranty” as follows:

x

3-year warranty against any manufacturing defect in the product.

The ”Extended Warranty” also applies if the product has been received as

a gift or purchased second-hand. Consequently, the ”Extended Warranty”

may be invoked by whoever is the owner of the product any given time,

within the warranty period, and subject to the warranty certificate being

presented by the owner.

The STOKKE ”Extended Warranty” is conditional upon the fol-

lowing:

x

Normal use.

x

The product only having been used for the purpose for which the

product is intended.

x

The product having undergone ordinary maintenance, as described in

the maintenance/instruction manual.

x

Upon the ”Extended Warranty” being invoked, the warranty certificate

shall be presented, together with the original date-stamped purchase

receipt. This also applies to any secondary or subsequent owner.

x

The product appearing i The serial number of the product not having

been destroyed or removed.

The STOKKE ”Extended Warranty” does not cover:

x

Issues caused by normal developments in the parts making up the

product (e.g. colouration changes, as well as wear and tear).

x

Issues caused by minor variations in materials (e.g. discoloration

between parts).

x

Issues caused by extreme influence from external factors like sun/light,

temperature, humidity, environmental pollution, etc.

x

Damage caused by accidents/mishaps - for example any other objects

having bumped into the product or any person having overturned the

product by colliding with it. The same applies if the product has been

overloaded, for example in terms of the weight placed on it.

x

Damage inflicted on the product by external influence, for example

when the product is being shipped as luggage.

x

Consequential damage, for example damage inflicted on any persons

and/or any other objects.

x

If the product has been fitted with any accessories that have not been

supplied by Stokke, the ”Extended Warranty” shall lapse.

x

The ”Extended Warranty” shall not apply to any accessories that

have been purchased or supplied together with the product, or at a

subsequent date.

STOKKE will under the ”Extended Warranty”:

x

Replace or – if STOKKE thus prefers – repair the defective part, or

the product in its entirety (if necessary), provided that the product is

delivered to a retailer.

x

Cover normal transport costs for any replacement part/product from

STOKKE to the retailer from whom the product was purchased. – No

transport costs on the part of the purchaser are covered under the terms

of the warranty.

x

Reserve the right to replace, at the time of the warranty being invoked,

defective parts by parts that are of approximately the same design.

x

Reserve the right to supply a replacement product in cases where the

relevant product is no longer being manufactured at the time of the

warranty being invoked. Such product shall be of corresponding quality

and value.

How to invoke the ”Extended Warranty”:

Generally speaking, all requests relating to the ”Extended Warranty”

shall be made to the retailer from whom the product was purchased.

Such request shall be made as soon as possible after any defect has been

discovered, and shall be accompanied by the warranty certificate as well as

the original purchase receipt.

Documentation/evidence confirming the manufacturing defect shall be

presented, normally by way of the product being brought along to the

reseller, or otherwise being presented to the reseller or a STOKKE sales

representative for inspection.

The defect will be remedied in a ccordance with the above provisions if the

reseller or a STOKKE sales representative determines that the damage is

caused by a manufacturing defect.

AU/NZ

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