PART 1 • English
20
A.1 Trouble Shooting
Occasionally receivers can hang-up (just like with a PC) so you are recommended to reset the receiver by disconnecting it from
mains power. Wait 30 seconds and connect to mains power again and now check if the unit is working as expected. If the receiver
does not work properly after checking the trouble shooting section, please contact the dealer. Don't open the receiver cover, it may
cause an electrical shock due to high current voltage and the warranty of your receiver will be void if the receiver has been opened
Symptoms
The green/red lights on front
panel do not light up
No picture and sound
No picture and sound
No picture and sound
No sound
No sound or picture
No picture
The receiver displays the
message “No or Bad signal”
during bad weather condi-
tions (heavy rain or snow)
The receiver displays the
message “No or Bad signal”
The receiver displays the
message “No or Bad signal”
The receiver displays the
message “No or Bad signal”
The RED and Green lights on
the front panel of your receiv-
er are blinking
The remote control is not
working
Cause
The power cord is not
plugged in
TV is set to wrong channel
Problem in cable connections
between receiver and TV
Receiver “hang-up”
The receiver or TV is in
“MUTE” mode
Problem in scart cable
connections between receiver
and TV
Wrong alignment of the dish
This is normal, the bad
weather is interfering the
signal between the satellite
and your dish
Wrong satellite selected in the
menu
Wrong parameters set in the
menu
Wrong alignment of the dish
Overload of the maximum
available LNB power. (Short
circuit in the LNB cable)
The batteries of the remote
control are not inserted or
exhausted
Solution
Check that the power cord is plugged into the wall outlet
Check if the TV is switched on and set your TV to the correct EXT/ AV
or UHF channel
Check if the scart and/or RF cable is connected correctly to the TV and
to the back of the receiver
Switch off receiver; disconnect the main power cord of the receiver
from the 220 V main power. After 30 seconds reconnect to the main
power and check if it is working properly
Press the MUTE button on the remote control unit of your receiver
and TV
Firmly press the scart connectors on the backside of the TV and receiver.
Replace the scart cable
Check the signal strength with a spectrum analyser and adjust your
dish correctly
Once the weather is better the picture will appear. If not : check if there
is no snow on your dish
Press the SAT button on the RCU and select the correct satellite
Check settings in LNB- and Channel set up menu
Ask your dealer to check the outdoor unit and antenna cable to LNB
Disconnect the 220 V main power and ask your dealer to check the
LNB cable
Check whether the batteries are inserted correctly in your remote
control. Check the batteries, and if they are exhausted, replace them
