Solving problems
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Solving problems
* Before you check connections between your equipment, make sure you disconnect all your
equipment from the mains supply. When you have finished checking and making connections,
safely reconnect all the equipment to the mains supply (see page 11).
Problem
Your set-top box
doesn't seem to be
working, and there
are no lights on the
front panel.
Your set-top box
doesn't seem to be
working, and the
front-panel standby
light is red.
Your set-top box
doesn't seem to be
working, and the
front-panel standby
light is green.
You can see
on-screen
interference
Your remote control
isn't working.
Possible cause
Your set-top box is
not receiving power.
Your set-top box is
switched off.
Your set-top box is
not correctly
connected to your
other equipment, or
your other
equipment is not
correctly set up.
Your TV is not
switched to show
digital satellite
channels.
Your TV is not
correctly tuned.
Something is
between the remote
control and your set-
top box.
The batteries are
flat or inserted the
wrong way round.
Suggested solution
Make sure that the mains plug is properly plugged
in and that the mains supply is switched on.
Check that the mains wall socket has power (try
plugging in a lamp).
Press standby on the front panel, or B on your
remote control.
Check that all the connections are properly made.
Check that your TV is plugged into the mains and
that it is switched on.
If your set-top box is connected to your TV via a
SCART lead, try selecting the appropriate AV
channel on your TV.
Check that your TV is correctly tuned to your set-
top box.
For further information, refer to your TV
instruction book.
Make sure you point your remote control directly
at your set-top box and that nothing is between it
and your set-top box. The ir receive light on your
set-top box's front panel should flash each time you
press a remote control button. If not press SAT
key on your Remote control.
Check the batteries and replace them if necessary.
