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Sub-Zero Customer Care 800.222.7820
TROUBLESHOOTING
Sub-Zero, Sub-Zero & Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, and Ingredients are registered trademarks and
service marks of Sub-Zero, Inc. Wolf, Wolf & Design, Wolf Gourmet, W & Design and the color red as applied to knobs are registered trademarks and service marks of Wolf Appli
-
ance, Inc. (collectively, the “Company Marks.”) All other trademarks or registered trademarks are property of their respective owners in the United States and other countries.
High temperatures, unit runs excessively or unit giving off
too much heat.
• Verify condenser is clean.
• Verify door is closing properly.
• Verify door has not been left ajar.
• Increased ambient temperatures may cause compres-
sors to run longer.
• If temperature display shows 45° and 55°, but is not
cooling, unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.
ODOR
• Unit should be cleaned before using for the rst time.
This will clear any odors that may have been trapped
during shipping.
SERVICE
• Maintain the quality built into your product by contacting
Sub-Zero factory certied service. For the name of the
nearest Sub-Zero factory certied service, check the
contact & support section of our website, subzero.com
or call Sub-Zero customer care at 800-222-7820.
• When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 4 for rating plate
location.
• For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2.
Troubleshooting
SERVICE INDICATOR
‘SERVICE’ ashes in control panel display.
• Verify condenser is clean.
• Turn unit off at the control panel, then on. If indicator
continues to ash, contact Sub-Zero factory certied
service.
UNIT OPERATION
No lights or cooling.
• Verify power is on.
• Verify electrical power to unit and home circuit breaker
is on.
No lights.
• Door may have been left ajar which has disabled lights
to eliminate excess heat. If lights are out, close door for
one hour. If lights are still out, contact Sub-Zero factory
certied service.
• Cabinet lighting must be replaced by Sub-Zero factory
certied service.
Condensation forms inside unit.
• Verify condenser is clean.
• Verify door is closing properly.
• Verify door has not been left ajar.
• Verify door gasket does not have rips or tears. If it does,
contact Sub-Zero factory certied service.
