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Sub-Zero Customer Care 800.222.7820
TROUBLESHOOTING
Sub-Zero, Sub-Zero & Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, and Ingredients are registered trademarks and service
marks of Sub-Zero, Inc. Wolf, Wolf & Design, Wolf Gourmet, W & Design and the color red as applied to knobs are registered trademarks and service marks of Wolf Appliance, Inc.
All other trademarks or registered trademarks are property of their respective owners in the United States and other countries.
Troubleshooting
ICE PRODUCTION
No ice.
• Verify ice cube indicator appears in control panel display.
• Verify ice maker has been on for at least 24 hours.
• Verify freezer temperature near 0°F.
• Verify ice container is properly installed.
• Verify ice maker arm in down position.
• Verify water is being supplied to unit.
• Verify water lter has been replaced within the last 12
months and installed properly.
• Verify water lter has been removed if a reverse osmosis
ltration system is being utilized.
Blue or green ice.
• Possible copper supply line corrosion. Contact plumber
to clean or replace.
Black ecks in cubes.
• Stop use and contact Sub-Zero factory certied service.
Bad taste.
• Defrost freezer and clean with soap and water.
• Place coffee grounds or charcoal briquettes in freezer to
absorb odor.
Hollow cubes.
• Clean condenser. Contact Sub-Zero factory certied
service if unresolved.
ODOR
• Unit should be cleaned before using for the rst time.
This will clear any odors that may have been trapped
during shipping.
• Replace air purication cartridge.
• Clean unit and shelving thoroughly.
• Uncovered food could create odor which may require
cleaning.
SERVICE
• Maintain the quality built into your product by contacting
Sub-Zero factory certied service. For the name of the
nearest Sub-Zero factory certied service, check the
contact & support section of our website, subzero.com
or call Sub-Zero customer care at 800-222-7820.
• When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 5 for rating plate
location.
• For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2.
