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9 Warranty
9.1 Definitions of terms
Definitions of terms used in this warranty:
After sales service part: Part purchased after the intial product that is durable and may be
subjected to natural wear and tear or natural contamination during normal operation within the
lifetime of the product.;
Consumable part: Part that is subjected to natural wear and tear or natural contamination during
normal operation within the lifetime of the product (section 9 of Sunrise Medical HCM B.V.’s
general terms and conditions of sale);
Client: Those who purchase the product directly from Sunrise Medical;
Corrective action: Repair, replace or refund of the product;
Dealer: Those who re-sell the product to the User;
Defect: Any circumstance due to which the product is not sound or fit to use, caused by a lack of
quality of the material used to manufacture the product as well as the quality of the
manufacturing process;
Option: An accessory delivered with the initial product by Sunrise Medical to extend the standard
product model;
Product: Product that is delivered according to brochure or contract (e.g. wheelchair, scooter,
battery-charger etc.);
Part: Part of product that can be exchanged or replaced. This can be an option, accessory, service
part or consumable part;
Returns: Product or part that needs to be returned;
RMA-process user: Process to return goods, contact your dealer;
RMA-process client: Process to return goods, contact Sunrise Medical’s Customer Service;
User: Those who use the product;
Warranty: The rights and obligations set forth in this document;
Warranty period: The period of time during which the warranty is valid;
Warranty provider: Sunrise Medical HCM B.V., Vossenbeemd 104, 5705 CL Helmond, The
Netherlands (also referred to as Sunrise Medical).
Notwithstanding the rights and obligations of Sunrise Medical, Client and User set forth in Sunrise
Medical’s general terms and conditions of sale, the rights of the Client and/or User towards
Sunrise Medical in case of defects are limited to the provisions set forth in this warranty. For the
duration of the warranty period Sunrise Medical guarantees that the product is without defects.
In case of any defects the User is required –within two weeks after discovery of the
defect- to contact the dealer. He has to complete a return form and return the product
or part via the RMA-process. Sunrise Medical will, at its sole discretion, take the
corrective action it seems fit under the given circumstances within a reasonable period
of time (depends on nature of claim) from receipt of the completed return form. The
warranty period will not be extended after a corrective action.
