Both the repair and the replacement of the product as result of the product’s lack of conformity shall be free of charge for the consumer and user,
including labour and materials.
In any case, repairs under warranty shall be carried out by SUNSTECH’s Official Technical Assistance Service or its authorized distributors.
3. Conditions for the warranty to be exercised
To exercise the legal and commercial warranty, it is necessary to submit documentary evidence showing the delivery and/or purchase date of the
product, whether the invoice, receipt, delivery slip or sealed and dated warranty card. Documents which have been tampered with or falsified will not
be accepted.
The consumer shall contact SUNSTECH’s Customer Service Team using the website (under the support section) and will be informed about what action
to take. At that time, the consumer shall have to provide a clear description of the malfunction or the lack of conformity of the product with the contract.
In any case, repairs under the warranty shall be carried out by SUNSTECH’s Official Technical Assistance Services or its authorized distributors so that
SUNSTECH can be held responsible under the legal and/or commercial warranty.
4. Exceptions
The warranty does not foresee or include periodic maintenance or product installation revisions.
In addition, the product will not be considered as lacking conformity in relation to the contract and therefore, it will not be covered by the legal or
commercial warranty when:
The lack of conformity corresponds to a discrepancy with the safety standards or the local or national techniques of a different country to the one it
was originally designed and produced in;
This product or any of its identification features (number of series, etc.) have been partially or completely opened, assembled, unassembled,
handled and/or repaired by a person not part of SUNSTECH’s Official Technical Assistance Services team or its authorized distributors
The lack of conformity is a result of an incorrect installation (except if the installation has been carried out by one of SUNSTECH’s authorized sellers
or under its responsibility, or by the consumer following SUNSTECH’s installation instructions) or an abusive or inadequate use of the product,
including but not limited to, a usage that is not in accordance to the normal purpose of the product or the directions for use and maintenance, as
defined by SUNSTECH;
