22
Common
Common
Common
CommonIssues
I ssues
Issues
Issues
1.
1.
1.
1.The
T he
The
Theunit
u nit
unit
unitdoesn
d oesn
doesn
doesn’
’
’
’t
t
t
trepond.
r epond.
repond.
repond.
Checkthebatteriestoseewhetheritneedstobechargedornot.
Checktoseeifthepoweradapterisconnected.
Checkingaftergetconnectedtothepoweradapter.
Ifitstillcannotturnonaftercharging,pleasecontactthecustomerservicecenter.
2.
2.
2.
2.No
N o
No
Novoice
v oice
voice
voicein
i n
in
inthe
t he
the
theearphone
e arphone
earphone
earphone
Makesurethevolumeisnotturneddownalltheway
Unplugtheheadsetandthenplugitinagain.Makesureyoupushconnectorallthewayin.
3.
3.
3.
3.Charging
C harging
Charging
Chargingissues
i ssues
issues
issues
Pleasemakesurethesettingofthechargerisaccordingwiththedevice.
Pleasedon’tusethefrontUSBportsforcharging
4.
4.
4.
4.Download
D ownload
Download
Downloadissues
i ssues
issues
issues
MakesureitconnectedtothePCproperly.
It
’
sbetternottousethefrontUSBporttoconnecttoPC.
5.
5.
5.
5.Why
W hy
Why
Whysome
s ome
some
someof
o f
of
ofdownloaded
d ownloaded
downloaded
downloadedvideos
v ideos
videos
videoscan
c an
can
cannot
n ot
not
notplay
p lay
play
playnormally?
n ormally?
normally?
normally?
Thedeviceiscompatiblewithmostofvideofileformat,buttherestillhavesomedifferencesinformat,encoded
mode,Resolutionandcoderateetc.itcouldresultthatsomeofthevideoscannotplayorhaveplayissues.our
suggestionisthatusethethirdpartyadaptersoftwaretotransforminginthePCthencopytothedevice.
6.Device
Device
Device
Devicecrashed
c rashed
crashed
crashedor
o r
or
orcan't
c an't
can't
can'tturn
t urn
turn
turnon
o n
on
on
Oncedevicecrashedduringtherunningtime,itcanberestartedviataptheRESETbuttonatthesideofdevice.
Made
M ade
Made
Madein
i n
in
inChina
C hina
China
China
-Recovery
-Recovery
-Recovery
-Recoverymode
m ode
mode
modeFunction.
F unction.
Function.
Function.
How
How
How
Howto
t o
to
toenter
e nter
enter
enterin
i n
in
inrecovery
r ecovery
recovery
recoverymode.
m ode.
mode.
mode.
Pleasefollowthesesteps.
1
1
1
1
-To
enterintherecoverymodefirstyoushouldpoweroffthedevice,
Thenlong-pressthe“ON-OFF
ON-OFF
ON-OFF
ON-OFF
”
keyand“VOL
V OL
VOL
VOL+
+
+
+
”
”
”
”
ke
e
e
eyatthesametimeuntiltheAndroiddollhasappeared.
2
2
2
2-With“vol
vol
vol
vol–
–
–
–“keyselect“wipe
w ipe
wipe
wipedata
d ata
data
data/
/
/
/factory
f actory
factory
factoryreset
r eset
reset
reset
”
thenpress“Power
P ower
Power
Power
”
andthenselect“Yes
Y es
Yes
Yesdelete
d elete
delete
deleteall
a ll
all
alluser
u ser
user
user
data
data
data
data”withthe“vol-“key.
3
3
3
3-Thenpress“power
p ower
power
power
”
again.Theunitwillthenbegintherecoverymode.
4
4
4
4-Whenitfinishesselect“reboot
r eboot
reboot
rebootsystem
s ystem
system
systemnow
n ow
now
now
”
pressthe“power
p ower
power
power"buttonandtheunitwillre-startitself.(this
processmaylastforafewminutes)
