timeframe and would cause more inconvenience to the consumer and user. However, the termination shall not take place where
the lack of conformity is minor.
Both the repair and the replacement of the product as result of the product’s lack of conformity shall be free of charge for the
consumer and user, including labour and materials.
In any case, repairs under warranty shall be carried out by SUNSTECH’s Official Technical Assistance Service or its authorized
distributors.
3. Conditions for the warranty to be exercised
To exercise the legal and commercial warranty, it is necessary to submit documentary evidence showing the delivery and/or
purchase date of the product, whether the invoice, receipt, delivery slip or sealed and dated warranty card. Documents which have
been tampered with or falsified will not be accepted.
The consumer shall contact SUNSTECH’s Customer Service Team using the website (under the support section) and will be informed
about what action to take. At that time, the consumer shall have to provide a clear description of the malfunction or the lack of
conformity of the product with the contract.
In any case, repairs under the warranty shall be carried out by SUNSTECH’s Official Technical Assistance Services or its authorized
distributors so that SUNSTECH can be held responsible under the legal and/or commercial warranty.
4. Exceptions
The warranty does not foresee or include periodic maintenance or product installation revisions.
In addition, the product will not be considered as lacking conformity in relation to the contract and therefore, it will not be covered
by the legal or commercial warranty when:
The lack of conformity corresponds to a discrepancy with the safety standards or the local or national techniques of a different
country to the one it was originally designed and produced in;
