Bedienungsanleitung Sure Pet Care Microchip Pet Feeder - MK2 (Seite 19 von 202) (Deutsch, Englisch, Holländisch, Dänisch, Französisch, Spanisch, Schwedisch, Norwegisch, Finnisch)

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Troubleshooting

Feeder is not working

• Ensure the sensors inside the hoop are clean - see page 17.

• Fit new, good quality 1.5V alkaline C cell batteries. Ensure they are all the correct

orientation. See page 9 for detailed information.

• Move the feeder away from any metallic or electrical appliances.

• Re-learn your pet using the Add Pet ( ) button - see page 10.

• Reset the feeder to factory settings, holding down the Add Pet ( ) button for 10 seconds

(until the light starts alternating red/green and the lid opens and closes). Then re-learn your

pet(s) in to the feeder again - see page 10.

• Please check with your vet to ensure that your pet’s microchip is working and that it is

located in the normal place. If there is no microchip or it has moved significantly becoming

hard to read, the provided Sure Petcare Collar Tag may be used instead. Attach the collar tag

to your pet’s collar and repeat the setup process see pages 10-12. If your pet does not

wear a collar please visit surepetcare.com/support for further advice.

My pet is not happy using the Feeder

• Repeat the training process - see page 11 - allowing more time for your pet to feel

comfortable between each step.

• If your pet is still very cautious of the feeder then try following the steps on page 13

ensuring you don’t try to force your pet to feed at any point.

• Assess your pet’s feeding environment. Do they always approach their bowl from a set

angle? Are they worried about having their back to the door? There is no set orientation that

the feeder must be placed in, so if you can change it to help your pets feel more comfortable

don’t be afraid to move it.

• If the time delay for the lid to close aer your pet has finished eating and stepped back is

not right for them, you can increase the time it takes the lid to close. Change the delay slider

to (III). For full instructions see page 16.

Other pets are stealing food

If greedy pets are trying to steal food from an open feeder, try reducing the time it takes the

lid to close aer the pet has finished eating. Change the delay slider to position (I). For full

instructions see page 16.

The feeder lid is not closing all the way

This has probably been caused by food debris getting caught under the lid or in the

mechanism. Although this may stop the lid from sealing onto the bowl it should continue to

prevent uncontrolled access to the food in all but the most extreme cases.

To ensure that the lid continues to close correctly it is important to clear food debris from the

surfaces of the feeder each time that you replace the food.

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Sure Pet Care Microchip Pet Feeder - MK2 Seite 19

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