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15. In case of problems
Should problems arise with the phone, please refer to the following
information first. In the case of technical problems, you can contact our
hotline service, Tel. 0900 00 1675 within Switzerland (cost via Swisscom
at time of going to print: CHF 2.60/min). In the case of claims under the
terms of guarantee, please contact your sales outlet. There is a 2 year
period of guarantee.
16. Guarantee
SWITEL equipment is produced and tested according to the latest
production methods. The implementation of carefully chosen materials
and highly developed technologies ensure trouble-free functioning and
a long service life. The terms of guarantee do not apply where the
cause of equipment malfunction is the fault of the telephone network
operator or any interposed private branch extension system. The
terms of guarantee do not apply to the batteries or power packs used
in the products. The period of guarantee is 24 months from the date of
purchase.
All deficiencies related to material or manufacturing errors within the
period of guarantee will be redressed free of charge. Rights to claims
under the terms of guarantee are annulled following tampering by the
purchaser or third parties. Damage caused as the result of improper
handling or operation, normal wear and tear, incorrect positioning or
storage, improper connection or installation or Acts of God and other
external influences are excluded from the terms of guarantee. In the
case of complaints, we reserve the right to repair defect parts, replace
them or replace the entire device. Replaced parts or devices become
our property. Rights to compensation in the case of damage are
excluded where there is no evidence of intent or gross negligence by
the manufacturer.
If your device shows signs of defect during the period of guarantee,
please return it to the sales outlet in which you purchased the SWITEL
device together with the purchase receipt. All claims under the terms
of guarantee in accordance with this agreement can only be asserted
