Bedienungsanleitung TCL 10SE - T766 (Seite 50 von 53) (Englisch)

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14 Troubleshooting ...............

Before contacting the service centre, here are some instructions to

help you troubleshoot your device:

• For optimal operation, fully charge the battery.

• To improve the phone’s performance, remove unnecessary files

or apps on your phone.

• Update your phone's software via Settings > System > System

Update.

• Reset your phone via Settings > System > Reset > Factory data

reset. Another method is to hold down the Power key and the

Volume up key at the same time when your phone is powered off.

Select Wipe data / factory reset > Factory data reset to reset.

All your phone data will be lost permanently. It is strongly advised

to fully back up your phone data before resetting.

and carry out the following checks:

My phone can't be switched on or is frozen

• When the phone can't be switched on, charge for at least 20

minutes to ensure the minimum battery power needed. Then

switch it on again.

• When the phone falls into a loop during power on animation and

the user interface can't be accessed, press and hold the Power

key to reset. This eliminates any abnormal OS booting issues

caused by third party applications.

• If neither method is effective, reset the phone by pressing the

Power key and the Volume up key at the same time, then select

Wipe data / factory reset > Factory data reset to reset.

My phone has not responded for several minutes

• If your phone doesn’t respond, turn off your phone by pressing and

holding the Power key until it turns off and then restart it again.

• If it still doesn't work, reset the phone.

My phone turns off by itself

• Check that your screen is locked when you are not using your

phone, and make sure that the Power key is not accidentally

pressed while the screen is unlocked.

• Check the battery charge level.

• If it still doesn't work, reset the phone or update software.

My phone can't charge properly

• Make sure that you are using the TCL charger that comes with

the phone.

• Make sure that your battery is not completely discharged; if the

battery power has been empty for a long time, it may take around

20 minutes to display the battery charging indicator on the screen.

• Make sure that charging is carried out under normal conditions

0°C (32°F) to 45°C (113°F).

• When abroad, check that the voltage input is compatible.

My phone can't connect to a network or "No service" is

displayed

• Try connecting to the network by moving to another physical

location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try connecting at a later time if the network is overloaded.

My phone can't connect to the internet

• Make sure that the internet access service of your SIM card is

available.

• Check your phone's internet connection settings.

• Make sure that you are in a place with network coverage.

• Try connecting at a later time or another location.

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