Bedienungsanleitung TCL 20Y - 6156H (Seite 31 von 34) (Englisch)

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Invalid SIM card

• Make sure that the SIM card has been correctly inserted.

• Make sure that the chip on your SIM card is not damaged.

• Make sure that the service of your SIM card is available.

My phone can't make outgoing calls

• Make sure that you have dialled a valid number and have touched .

• For international calls, check the country and area codes.

• Make sure that your phone is connected to a network, and the network is not

overloaded or unavailable.

• Check your subscription status with your operator (credit, SIM card valid, etc.).

• Make sure that you have not barred outgoing calls.

• Make sure that your phone is not in airplane mode.

My phone can't receive incoming calls

• Make sure that your phone is switched on and connected to a network (check

for overloaded or unavailable network).

• Check your subscription status with your operator (credit, SIM card valid, etc.).

• Make sure that you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in airplane mode.

The caller’s name/number doesn't appear when a call is received

• Check that you have subscribed to this service with your operator.

• Your caller may have concealed his name or number.

I can't find my contacts

• Make sure that your SIM card is not broken.

• Make sure that your SIM card is inserted properly.

The sound quality of the calls is poor

• Adjust the volume during a call by pressing the Volume key.

• Check the network strength. Move to a location with stronger signal strength.

• Make sure that the receiver, connector and speaker on your phone are clean.

I can't use the features described in the manual

• Check with your operator to make sure that your subscription includes this

service.

• Make sure that this feature doesn't require a TCL accessory.

When I select a number from my contacts, the number can't be dialled

• Make sure that you have correctly recorded the number in your contacts.

• Make sure that you have selected the country code when calling an international

number.

I can't add a contact

• Make sure that your SIM card contacts are not full; delete some contacts or

save the contacts to the phone.

My callers can't leave messages on my voicemail

• Contact your network operator to check service availability.

I can't access my voicemail

• Make sure that your operator’s voicemail number is correctly entered in

"Voicemail number".

• Try later if the network is busy.

I can't send and receive MMS

• Check your phone storage as it might be full.

• Contact your network operator to check service availability and MMS parameters.

• Verify the server centre number or your MMS profile with your operator.

• The server centre may be swamped. Try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK (Personal Unblocking Key)

code.

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TCL 20Y - 6156H Seite 31

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