Bedienungsanleitung TCL 305i - 5164D (Seite 32 von 35) (Englisch)

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• Make sure that you have selected the country code when calling an international

number.

I can't add a contact

• Make sure that your SIM card contacts are not full; delete some contacts or

save the contacts to the phone.

My callers can't leave messages on my voicemail

• Contact your network operator to check service availability.

I can't access my voicemail

• Make sure that your operator’s voicemail number is correctly entered in

"Voicemail number".

• Try later if the network is busy.

I can't send and receive MMS

• Check your phone storage as it might be full.

• Contact your network operator to check service availability and MMS parameters.

• Verify the server centre number or your MMS profile with your operator.

• The server centre may be swamped. Try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK (Personal Unblocking Key)

code.

I can't connect my phone to my computer

• Check to make sure the USB port is not broken. If it’s not working, try another

USB port on your computer.

• Make sure USB drivers are properly installed.

• If you are using a Windows computer, make sure it supports MTP mode. If you

are using a Mac, make sure to install Android File Transfer from www.android.

com/filetransfer/.

I can't download new files

• Make sure that there is sufficient phone storage space for your download.

• Select the microSD card as the location to store downloaded files.

• Check your subscription status with your operator.

The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible to other users.

• Make sure that the two phones are within Bluetooth’s detection range.

The battery drains too fast

• Make sure that you follow the complete charge time (minimum 120 minutes).

• After a partial charge, the battery level indicator may not be exact. Wait for at

least 20 minutes after removing the charger to obtain an exact indication.

• Adjust the brightness of screen as appropriate.

• Extend the email auto-check interval for as long as possible.

• Update news and weather information on manual demand, or increase their

auto-check interval.

• Exit background-running applications if they are not being used for extended

periods of time.

• Turn off Bluetooth, Wi-Fi, or GPS when not in use.

The phone becomes warm following prolonged calls, game playing, internet

surfing or running other complex applications

• This heating is a normal consequence of the CPU handling excessive data.

Ending the above actions will make your phone return to normal temperature.

After a factory data reset is performed, I can't use my phone without entering

Google account credentials

• After a reset is performed, you must enter the original Google account credentials

that were used on this phone.

• If you don’t remember your Google account credentials, complete Google

account recovery procedures.

• If you still cannot access your phone, apply to the authorised repair centre, but

remember that it will not be regarded as a warranty case.

I forgot some passwords/codes/keys on my phone

• Perform a factory data reset.

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