Bedienungsanleitung TCL 306 - 6102K (Seite 32 von 36) (Englisch)

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• If it still doesn't work, reset the phone or update software.

My phone can't charge properly

• Make sure that you are using the TCL charger that comes with the phone.

• Make sure that your battery is not completely discharged; if the battery power

has been empty for a long time, it may take around 20 minutes to display the

battery charging indicator on the screen.

• Make sure that charging is carried out under normal conditions 0°C (32°F) to

45°C (113°F).

• When abroad, check that the voltage input is compatible.

My phone can't connect to a network or "No service" is displayed

• Try connecting to the network by moving to another physical location.

• Verify the network coverage with your operator.

• Check with your operator that your SIM card is valid.

• Try connecting at a later time if the network is overloaded.

My phone can't connect to the internet

• Make sure that the internet access service of your SIM card is available.

• Check your phone's internet connection settings.

• Make sure that you are in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure that the SIM card has been correctly inserted.

• Make sure that the chip on your SIM card is not damaged.

• Make sure that the service of your SIM card is available.

My phone can't make outgoing calls

• Make sure that you have dialled a valid number and have touched .

• For international calls, check the country and area codes.

• Make sure that your phone is connected to a network, and the network is not

overloaded or unavailable.

• Check your subscription status with your operator (credit, SIM card valid, etc.).

• Make sure that you have not barred outgoing calls.

• Make sure that your phone is not in aeroplane mode.

My phone can't receive incoming calls

• Make sure that your phone is switched on and connected to a network (check

for overloaded or unavailable network).

• Check your subscription status with your operator (credit, SIM card valid, etc.).

• Make sure that you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in aeroplane mode.

The caller’s name/number doesn't appear when a call is received

• Check that you have subscribed to this service with your operator.

• Your caller may have concealed his name or number.

The sound quality of the calls is poor

• Adjust the volume during a call by pressing the Volume key.

• Check the network strength. Move to a location with stronger signal strength.

• Make sure that the receiver, connector and speaker on your phone are clean.

I can't use the features described in the manual

• Check with your operator to make sure that your subscription includes this

service.

• Make sure that this feature doesn't require a TCL accessory.

When I select a number from my contacts, the number can't be dialled

• Make sure that you have correctly recorded the number in your contacts.

• Make sure that you have selected the country code when calling an international

number.

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