Bedienungsanleitung TCL LED40D2910 (Seite 13 von 33) (Englisch)

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Chapter 5 Other Information

Problems & Solutions

Note: Problems & solutions 1 to 2 are for the TV models which have network functions, so users of non-connected

TV models can disregard them.

6. Video stops playing midway.

-Mistakes may occur when videos are copied or

compressed, so they may automatically stop playing

during playback.

7. What should I pay attention to, when I do SW

updating?

-No power cuts when SW updating;

-Avoid any operations with your remote control when

SW updating;

-Depending on your internet connection speed, the

software updating process may take some time.

8. There are no distinct changes of TV interface

after SW updating.

-Under certain conditions, SW updating may not only

update or add new functions but also improve the

performance of the TV set, without distinct changes

to the user interface. Also, there may be no changes

to the user interface at all.

9. What should I do when SW updating process

stops due to a sudden power-off?

-If you do SW updating by USB, do not pluck the

USB from your TV, and restart your TV to continue

SW updating; If you do SW updating by Network,

also restart your TV and check if it is well functioned.

10. With a USB device being inserted into the TV in

advance, I am prompted that no USB devices are

detected after I access Media, why?

-There may be something wrong with your mobile

hard disk(s), damaged or with low voltage. You could

increase power supply by inserting the two plugs

on one end on the USB wire into TV's USB port

simultaneously.

11. External device cannot be recognized.

-Some external devices (e.g. webcam, smartphone,

tablet, game handle, and external wireless adapter)

may not be compatible with the TV and cannot be

supported for certain functions (nScreen, wireless

display, gesture control, face recognition, if any).

Please try a similar device. If it does not work,

contact your local dealer.

1. Fail to link to the network.

-Check if your TV is connected with the network;

-Reboot your TV;

-Consult your internet service provider, to conrm

if access of your router is supported. Refer to the

operation manual of your router.

-Make sure your TV is connected to a router, and

make sure your router is powered on. Check that

your router/modem has an internet connection, and

that your Ethernet cables/wireless connection is OK.

Test your connection with a computer to make sure it

is OK. Should the problem persist, contact customer

service.

2. The video could not be played smoothly.

-Videos from your USB ash drive --- It may result

from data transmission, or its code ow is far beyond

the supported formats of this TV set.

-Videos downloaded from internet, or online videos.

a. It may be caused by the lower bandwidth of your

network. A high network speed is required to

handle online videos.

b. Peak internet usage times may affect the

bandwidth.

c. Check if any other computers on the same

network are also operating, as they may be using

up bandwidth. Especially if they are downloading

or playing on-line videos.

d. The video may not be smooth itself, it is not the

problem of your TV or network.

3. When two mobile hard disks are connected

with the TV at the same time, they will not be

recognized some times.

-All mobile hard disks consume a lot of power,

which may result in power supply problems. We

recommend inserting only one hard disk, or a low

power consumption mobile hard disk.

4. The video from a mobile hard disk (USB) is

playing with no sound.

-The audio format of the video in your mobile hard

disk is not supported by the TV player.

5. Some videos fail to play.

-The formats of the videos may not be supported

by the TV, especially videos shot by certain kinds

of cameras, generally with their private protocol of

formats, which are not compatible with your TV.

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