Bedienungsanleitung TCL U75H9510FDS (Seite 22 von 24) (Englisch)

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Chapter 6 Other Information

Problems & Solutions

1. Fail to link to the network.

- Check if your TV is connected with the network;

- Reboot your TV;

-Consultyourinternetserviceprovider,toconrm

if access of your router is supported. Refer to the

operation manual of your router.

- Make sure your TV is connected to a router, and

make sure your router is powered on. Check that your

router/modem has an internet connection, and that

your Ethernet cables/wireless connection is OK. Test

your connection with a computer to make sure it is OK.

Should the problem persist, contact customer service.

2. The video could not be played smoothly.

-VideosfromyourUSBashdrive---Itmayresultfrom

datatransmission,oritscodeowisfarbeyondthe

supported formats of this TV set.

- Videos downloaded from internet, or online videos.

a. It may be caused by the lower bandwidth of your

network. A high network speed is required to handle

online videos.

b. Peak internet usage times may affect the bandwidth.

c. Check if any other computers on the same network

are also operating, as they may be using up

bandwidth. Especially if they are downloading or

playing online videos.

d. The video may not be smooth itself, it is not the

problem of your TV or network.

3. When two mobile hard disks are connected with

the TV at the same time, they will not be recognized

some times.

- All mobile hard disks consume a lot of power, which

may result in power supply problems. We recommend

inserting only one hard disk, or a low power consumption

mobile hard disk.

4. The video from a mobile hard disk (USB) is

playing with no sound.

- The audio format of the video in your mobile hard disk

is not supported by the TV player.

5. Some videos fail to play.

- The formats of the videos may not be supported by the

TV, especially videos shot by certain kinds of cameras,

generally with their private protocol of formats, which are

not compatible with your TV.

6. Video stops playing midway.

- Mistakes may occur when videos are copied or

compressed, so they may automatically stop playing

during playback.

7. What should I pay attention to, when I do SW

updating

- No power cuts when SW updating;

- Avoid any operations with your remote control when

SW updating;

- .Depending on your internet connection speed, the

software updating process may take some time.

8. There are no distinct changes of TV interface after

SW updating.

- Under certain conditions, SW updating may not only

update or add new functions but also improve the

performance of the TV set, without distinct changes to

the user interface. Also, there may be no changes to the

user interface at all.

Note: Problems & solutions 1 to 2 are for the TV models which have network functions, so users of non-connected

TV models can disregard them.

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