Problem Possible reasons Solutions
Unable to open lid.
Unable to open because
of pressure in the inner
pot.
a.Wait for the pressure in the pot to release
completely.
b. Press and hold the pressure release button.
Pressure in the pot is fully
released but the safety
valve is stuck because it
is too dirty, and therefore
unable to move down.
a. Be sure the pressure is totally released by
leaving to completely cool down for 2 hours
minimum (not under water).
b. Please use a skewer to poke the safety valve,
to make it fall down. Be careful, keep your face
away from the lid and the handle as hot steam/
food may be released.
c. Before next use, please clean and wipe the
safety valve.
Unable to close lid.
Sealing gasket is not
properly installed. Install the sealing gasket properly.
The safety valve is stuck
because it is too dirty, and
therefore unable to move
down.
a. Please use a skewer to poke the safety valve,
to make it fall down.
b. Before next use, please clean and wipe the
safety valve (see page 81, cleaning steps of the
safety valve).
Direction which lid was
closed is incorrect.
Close the lid in the correct direction according
to the instruction manual.
Intense release
of pressure from
pressure limit
valve.
Faulty pressure control
resulted in release of
pressure.
Send it to an approved service center for repair.
Pressure limit valve is in an
incorrect in position.
Gentling press the pressure limit valve to make
it fall into place.
Food is uncooked
Food/water ratio is
incorrect.
Use the required food/water ratio
Be sure the releasing valve is not dirty and
creating leakage during cooking.
No electricity from the
power supply. Check the home electric circuit.
E0 displayed on
digital screen.
Lid temperature sensor
is faulty. Send it to an approved service center for repair.
E1 displayed on
digital screen.
The bottom sensor open
circuit or short circuit. Send it to an approved service center for repair.
E2 displayed on
digital screen. lid is not locked
Check if the program selected requires the lid
totally closed.
If yes, completely lock the lid.
If no, send it to an approved service center for
repair.
E5 displayed on
digital screen. Abnormal low pressure.
Check that gasket is properly installed and
cleaned. Check that pressure limit valve falls
down into place and is cleaned. Check that lid
fixing nut is well tightened.
Steam leaking
from lid.
The sealing gasket was
not properly installed.
Remove the gasket, clean it and reinstall the
sealing gasket properly, in correct position (see
page 81, cleaning steps of the lid gasket).
