PROBLEM POSSIBLE CAUSES SOLUTIONS
Water drips from the
holes in the soleplate.
The chosen temperature is too low and
does not allow for the formation of steam.
Position the thermostat in the steam
range (from •• to MAX).
You are using steam while the iron is not
hot enough.
Wait until the thermostat light goes out.
You are using the Power zone trigger
too often.
Wait a few seconds between each use of
the Power zone button.
There is too much steam. Reduce the steam.
You have stored the iron horizontally, without
emptying it and without setting it to .
See the section "Storing your iron".
The anti-scale valve is not fully inserted. Replace the anti-scale valve: press down
until it clicks into place.
Brown streaks come
through the holes in
the soleplate and
stain the linen.
You are using chemical descaling agents. Do not add any descaling agents to the
water in the water tank.
You are not using the right type of water. Perform a self-cleaning operation and
consult the section "What water to use?"
Fabric fibres have accumulated in the holes
of the soleplate and are burning.
Perform the self-cleaning operation and
clean the soleplate with a damp sponge.
Vacuum the holes of the soleplate from
time to time.
The soleplate is dirty
or brown and can
stain the linen.
You are ironing with an inappropriate
setting (temperature too high).
Clean the soleplate as indicated above.
Select the appropriate setting.
Your linen has not been rinsed sufficiently
or you are using starch.
Clean the soleplate as indicated above.
Always spray starch onto the reverse side
of the fabric to be ironed.
There is little or no
steam.
The water tank is empty. Fill the water tank.
The anti-scale valve is dirty. Clean the anti-scale valve.
Your iron has a build-up of scale. Clean the anti-scale valve and carry out a
selfclean.
Your iron has been used dry for too long. Carry out a self-clean.
The soleplate is
scratched or damaged.
You have placed your iron flat on a
metallic rest-plate or ironed over a zip.
You have cleaned your soleplate with an
abrasive or metal pad.
Always set your iron on its heel. Try to
avoid ironing over zips. Refer to the
chapter “Clean the soleplate”.
Your soleplate is
releasing particles.
Scale is building up on the soleplate. Carry out a self-clean operation.
Water is running out
of the water tank flap.
You have not closed the water tank flap
properly.
Check that the water tank flap is locked
properly.
Steam or water leak
from the iron as you
finish filling the tank.
The steam control is not set to the
position.
The spray does not
spray.
There is not enough water in the water
tank.
Fill up the water tank.
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you use a soft damp cloth on the warm soleplate, in order not to damage
the surface.
Your steam iron is fitted with an Ultraglide soleplate (depending on
model):
• Clean the soleplate with a damp, non-metallic cloth while it is still warm.
Storing your iron
• Unplug the iron and wait for the soleplate to cool down – fig.18.
• Empty the water tank and set the steam control to . A little water may remain in the tank.
• Wind the cord around the heel at the back of the iron. Store the iron on its heel –
fig.19.
If you have any problem or queries, please contact our Helpline:
0845 602 1454 - UK / (01) 677 4003 - ROI or consult our website - www.tefal.co.uk
If there is a problem
Never use aggressive or
abrasive products.
