10
The appliance is not working. The appliance is not plugged in. Check that the appliance is plugged in
correctly.
The On/Off switch is not fully pressed down. Press on the On/Off switch.
You have pressed down the On/Off switch
but the appliance is not working.
Close the lid.
The motor is running but the appliance
does not heat.
Contact the Consumer Service
Department.
The paddle does not turn. Check that the paddle is correctly
positioned. If the problem continues,
Contact the Consumer Service
Department.
The removable paddle doesn't stay in
place.
The mixing paddle is not locked. Check that the locking lever has been
pushed down fully.
Food is not cooking evenly. The paddle has not been installed. Insert the paddle.
The food has not been cut in regular size
pieces.
Cut food to the same size.
The french fries have not been cut in
regular size pieces.
Cut the french fries to the same size.
The paddle has been installed correctly
but it does not turn.
Check that it has been pushed down and
clicked in position. If the problem
continues, contact the Consumer Service
Department.
The French fries are not crispy enough. The wrong variety of potatoes has been
used.
Choose a variety of potato recommended
for French fries .
The potatoes are insufficiently washed
and/or not completely dried.
Wash the potatoes for a long time to
remove excess starch, then drain and dry
them before cooking. They must be
completely dry.
The french fries are too thick. Cut the fries thinner. The maximum chips
dimensions are 0,51 x 0,51 inches.
There is not enough oil for the quantity of
french fries .
Increase the oil quantity (see cooking
tables p. 7 to 9).
The filter is obstructed. Clean the removable filter.
The French fries break up during the
cooking.
The potatoes used are recently harvested
and hence have a high water content.
Reduce the quantity of potatoes down to
28,1 lbs and adjust the cooking time.
The food stays on the edge of the
cooking pan.
The cooking pan is too full. Respect the maximum quantities
indicated in the cooking tables.
Cooking liquids have flowed into the base
of the appliance.
The paddle is not positioned correctly or
the seal of the paddle is defective.
Make sure that the paddle is correctly
positioned. If the problem continues,
contact your point of purchase. Do not
use ActiFry for making soups or recipes
with a high liquid content.
The timer does not work. The battery is dead. Change the battery (see fig. 15).
The appliance is unusually noisy. You suspect the motor is not working
correctly.
Contact the Consumer Service
Department.
The paddle stops turning during
cooking.
The paddle is not positioned correctly.
Using an oven glove, push the paddle
downward until it clicks into place. If
this does not work,
contact the
Consumer Service Department.
PROBLEMS CAUSES SOLUTIONS
If your fryer is not working correctly
If you have any product questions or concerns please contact our Customer Relations Team
Helpline : 1.800.418.33.25 - info@t-fal.ca
Groupe SEB Canada
Customer Service
345 Passmore Avenue Scarborough Ont. M1V 3N8
