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Is there any problem ?
If you have any product problems or queries please contact our Customer Relations Team first for
expert help and advice: HELPLINE: 0845 602 1454 - UK (01) 461 0390 - Ireland or consult our website
Problems Possible causes Solutions
Water runs through the holes in the
soleplate.
The boiler is too full.
The thermostat is not working : the
temperature is too low.
You are using the steam control button
before the iron is hot enough.
Water has condensed in the pipes
because you are using steam for the
first time or you have not used it for
some time.
Do not fill the boiler right up to the top.
Contact an Approved Service Centre.
Check the thermostat and steam flow
settings.
Press the steam control button away
from your ironing board until the iron
produces steam.
Water streaks appear on the linen. Your ironing board is saturated with
water because it is not suitable for use
with a steam generator.
Check that your ironing board is
suitable.
White steaks come through the holes in
the soleplate.
Your boiler has a build-up of scale. Rinse the boiler every 10 uses (see §
rinsing the boiler). If your water is hard,
increase the frequency.
Brown streaks come through the holes
in the soleplate and stain the linen.
You are using chemical descaling agents
or additives in the water for ironing.
Never add this type of product
in the boiler (see § what water
to use).
The soleplate is dirty or brown and may
stain the linen.
You are ironing at too high a
temperature.
Your linen is not rinsed sufficiently or
you have ironed a new garment before
washing it.
You are using starch.
See our recommendations regarding
temperature control
setting.temperatura.
Ensure linen is rinsed thoroughly to
remove any soap deposits or chemicals
on new garments which have been
sucked up by the iron.
Always spray starch on the reverse side
of the fabric to be ironed.
There is no steam. The boiler is empty.
The boiler is not yet ready.
Fill the boiler.
After starting the appliance, wait for 8
mins or until the steam ready indicator
light comes off.
Steam escapes from the boiler cap. Cap screwed on incorrectly.
The seal on the cap is damaged.
The appliance is faulty.
Screw the cap back on.
Contact an Approved Service Centre.
Stop using the generator and contact
an Approved Service Centre.
Steam or water escape under the
appliance.
The appliance is faulty. Stop using the generator and contact
an Approved Service Centre.
Environment protection first !
Your appliance contains valuable materials wich can be recovered or recycled.
Leave it at a local civic waste collection point.
