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A few tips in case of problems…
The appliance won't work.
The appliance isn't correctly plugged in. Check that the appliance is correctly plugged in.
You haven't yet pressed the ON / OFF
button.
Press the ON / OFF button.
You've pressed the ON / OFF button but
the appliance won't work.
Close the lid.
The appliance won't heat up.
Contact our customer service helpline (see
below).
The paddle is not turning correctly.
Check that the paddle is correctly in place and
adjust until you hear a "CLICK" sound. If it still
does not operate contact our Customer
Relations helpline (see below).
The paddle is not turning
correctly.
The paddle isn't locked.
Adjust the position of the paddle until you hear
the “CLICK” sound
- fig.8b.
The tray won't turn. The tray isn't locked.
Adjust the position of the tray until you hear
the “CLICK” sound.
The food is not cooked evenly.
You haven't used the paddle. Put it in position.
The food is not cut to the same size. Cut all the food to the same size.
The chips are not cut to the same size. Cut all the chips to the same size.
The paddle is in the right position but it
won't turn.
Check that the paddle is correctly in place and
adjust until you hear a "CLICK" sound. If it still
does not operate contact our Customer
Relations helpline (see below).
The chips are not crispy
enough.
You are using a variety of potatoes
unsuitable for chips.
Choose a variety of potato suitable for chips
such as Maris Piper or King Edward for best
results. Freshly harvested potatoes may have a
high moisture content, either cook for a few
minutes more or try using a different batch
and/or variety of potatoes.
The potatoes haven't been
sufficiently washed and dried.
Wash, drain and dry the potatoes thoroughly
before cooking.
The chips are too thick. Cut them more thinly.
There's not enough oil.
Increase the quantity of oil (see “Cooking table”).
The filter (12) is blocked. Clean the filter.
The food won’t turn with the
tray.
The food is too thick. Reduce the thickness of your food.
The food in the bowl isn’t
cooked.
The tray was put on the bowl when the
cooking started.
Only put the tray in during the second half of
the cooking phase.
The chips become broken whilst
they are being cooked.
You are using too large a quantity or
the chips are too long.
Reduce the quantity of potatoes and/or do not
cut chips longer than 9 cm in length.
The food remains on the edge
of the bowl.
The bowl is overloaded.
Stick to the quantities indicated in the cooking
table.
Reduce the quantity of food.
Maximum level exceeded. Reduce the quantities.
Liquids from the cooking have
seeped into the body of the
appliance.
Bowl faulty.
Check that there aren't any leaks by filling the
bowl up to the MAX level of the paddle. If you
do find a leak, contact our customer service
helpline (see below).
The maximum level has been exceeded.
Don't go over the maximum level.
The LCD screen doesn't work
anymore.
The appliance isn't plugged in. Plug the appliance in.
The appliance hasn't been turned on. Press the ON / OFF button.
The appliance has been used incorrectly
and as a result has gone into safety mode.
Contact our customer service helpline (see
below).
The LCD screen is indicating Err. The appliance has a malfunction.
Unplug the appliance, wait 10 seconds,
plug the appliance back in again, and press the
ON/OFF button. If the LCD screen is still
indicating Err, contact our customer service
helpline (see below).
The appliance is making an
abnormal amount of noise.
You suspect that the appliance's
motors are not working properly.
Take the appliance to an Approved Service
Centre.
During combined cooking, the
machine won’t stop for you to
put the tray in.
Tray cooking has not been
programmed.
Use the 2in1 function during combined
cooking.
Read the instructions again.
The cooking tray detaches from
tray handle.
Tray handle attached incorrectly.
The green clip on the handle must be fully
pushed back to ensure it is firmly clipped to the
tray.
PROBLEMS CAUSES SOLUTIONS
15
