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new ones or to repair the consumer goods within one month after the complaint was
addressed by the consumer.
3. The consumer shall not be entitled to claim rescission of the contract if the lack of conformity
of the consumer goods with the contract is minor.
Article 115
1. The consumer may exercise the right thereof under this Section within two years as from the
time of delivery of the consumer goods.
2. The period referred to in Paragraph (1) shall be interrupted during the time needed to repair
or replace the consumer goods or to reach a settlement of the dispute between the seller and
the consumer.
3. The exercise of the right of the consumer under Paragraph (1) shall not be subject to any
period of limitation for the bringing of action for compensation other than the period referred
to in Paragraph (1).
France
The New Vehicle Limited Warranty does not modify, affect or substitute the statutory rights you
have under applicable laws in France. Tesla remains responsible for defects pursuant to articles
1641 to 1649 of the French civil code and in case of a lack of conformity of the product pursuant
to articles L211-1 to L211.18 of the French Consumer Code. The provisions related to your statutory
rights are reproduced below:
• Article L. 211-4 of the Consumer Code: The seller must deliver goods which are in conformity
with the contract and is liable for any lack of conformity which exists at the time the goods
were delivered. He is also liable for any lack of conformity resulting from the packaging,
installation instructions, installation, if installation were made by the seller or under his
responsibility.
• Article L. 211-5 of the Consumer Code: To be in conformity with the contract, goods must: (1)
be fit for the purposes for which goods of the same type are normally used, and: (i) comply
with the description given by the seller and possess the quality of the goods which the seller
has held out to the consumer as a sample or model; (ii) show the quality and performance
which are normal in goods of the same type and which the consumer can reasonably expect,
given the nature of the goods and taking into account any public statements on the specific
characteristics of the goods made about them by the seller, the producer or his
representative, particularly in advertising or on labeling; or (2) comply with the characteristics
agreed mutually by the parties or fit for any particular purpose for which the consumer
requires them and which he made known to the seller at the time of conclusion of the
contract and which the seller has accepted.
• Article L. 211-12 of the Consumer Code: The action resulting from the lack of conformity must
be brought by the buyer within two years as from delivery of the goods.
• Article 1641 of the Civil Code: A seller is bound to a warranty on account of the latent defects
of the thing sold which render it unfit for the use for which it was intended, or which so impair
that use that the buyer would not have acquired it, or would only have given a lesser price for
it, had he known of them.
• Article 1648, paragraph 1, of the Civil Code: The action resulting from redhibitory vices must
be brought by the buyer within a period of two years following the discovery of the vice.
Italy
The New Vehicle Limited Warranty does not modify, affect or substitute your rights under Italian
statutory consumer protection laws.
Tesla Motors Netherlands B.V., with its principal office located at Atlasstraat 7-9, 5047 RG ,
Tilburg, Netherlands (“Tesla”) warrants to you, the original retail purchaser (“you”), that the Model
S vehicle will under normal use be free from lacks of conformity for a period of two (2) years
starting from date of the delivery.
Warranty
42 Model S Quick Guide
… 44 …

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