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Concept E ·
plays, it could not have been getting the correct
signal before. Either the cinch cable is faulty or
the subwoofer output of your source device is not
generating a signal.
Alternatively, set the subwoofer volume to »Min«,
remove the subwoofer cinch cable from the PC/
DVD player/AV receiver, increase the volume care-
fully and touch the inner cinch thermistor with
your finger. If you can hear buzzing or crackling,
there is an error in the PC/DVD player/AV receiv-
er or its settings. If the subwoofer stays silent,
please read the following frequently asked ques-
tions carefully.
»The subwoofer does not work when connect-
ed to stereo sources, e.g. audio CDs (on PC/DVD
player)«
The Concept E is purely a replay system – it does
not have a built-in decoder function. Therefore it
is »dependent« on the allocation of the external
decoders when splitting the signals. This decoder
is a component of the sound card, DVD player or
decoder station software. If the signal only plays
on two satellites in stereo mode, for example, the
correct allocation in the software of the sound
card/DVD/decoder station player is either not pos-
sible or not correctly set.
The Concept E is »not to blame« it only plays back
the signals it receives. Therefore, correct alloca-
tion in the software of the sound card/DVD player
is essential. Please contact the support depart-
ment of the sound card/DVD player manufacturer.
»The rear satellites and/or centre will not play
with stereo sources e.g. audio CDs (on PC or
DVD player)«
The Concept E itself is only a sound reproduction
system it does not have a built-in decoder func-
tion. Therefore it is »dependent« on the allocation
of the external decoders when splitting the sig-
nals. This decoder is a component of the sound
card, DVD player or decoder station software. If
the signal only plays on two satellites in stereo
mode, for example, the correct allocation in the
software of the sound card/DVD player is either
not possible or not correctly set.
The Concept E is »not to blame« it only plays
back the signals it receives. Therefore, correct al-
location in the software of the sound card/DVD
player is essential. Please contact the support
department of the sound card/DVD player manu-
facturer.
»I’m receiving radio/interference signals«
In rare cases it may be possible to receive radio/
interference frequencies; this depends on the lo-
cal environment. Please remove all cinch cables
from the subwoofer and check whether the in-
terference still occurs. We recommend trying out
shorter, higher quality, shielded cinch connection
cables.
»The satellites crackle«
Please disconnect the Teufel speaker system from
your PC or other connected devices by discon-
necting the cable connection and check whether
the crackling” stops. Try operating the set with a
different power source/in a different room ( just
use an extension cable). If you can still hear the
crackling, please check which satellite is affected
by swapping them over and finding out whether
it is the satellite or the subwoofer electronics
that are generating the excessive crackling. If
the fault “moves” with the satellite, the satellite
is affected. On the other hand, if the crackling is
still on the same channel, the subwoofer amplifier
electronics are responsible.
»The satellites hiss«
In principle the Concept E is a very low-noise
system. In the high range area, very good-quality
high-resolution speaker systems can expose the
defective quality of a signal source (e.g. from
MP3 files or analogue cassette recordings) that is
hardly noticeable on lower quality speakers.
You can check the basic noise level by connecting
an output signal (via a cinch cable) from an exter-
nal source that is guaranteed to be good quality
such as a music CD on a portable CD player to
the front L/R input on the subwoofer. If all of the
satellites are now playing noise-free, then they
were not getting the correct signal before. Either
the cinch cable is defective (try swapping them)
or the output of your source appliance is not pro-
ducing a sufficient signal.
However, if you continue to hear increased noise
on this channel there is possibly a fault in the
Concept E. Check which of the speakers might be
faulty by swapping them around; this will also help
find out if the satellite or the subwoofer elec-
tronics are generating the hissing sound. If the
fault “moves” with the satellite, the satellite is af-
fected. On the other hand, if the noise remains on
the same channel, the subwoofer amplifier elec-
tronics are responsible.
Troubleshooting
19

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