Page 24
14. PROBLEMS AND POSSIBLE SOLUTIONS
Please first check if all guidelines were followed before attempting to solve any problems with the unit.
Warning:
Solving problems with your unit, whether gas related or electrical, must always be performed by a qualified
technician.
SYMPTOM ACTION TO BE TAKEN
The pilot flame will not
light. After repeated igni-
tion.
1. There is air in the pipes if you switch the unit on for the first time or after a ser-
vice. It will take a little while until all the air has flowed out of the pipes and gas
flows through that can be ignited. Ignite the pilot flame several times in order to
allow the air to escape.
2. See whether the gas pipe to the unit is open and if there is sufficient gas pressure
to the unit.
3. Check whether there are sparks between the spark electrode and the pilot. If
there are no sparks:
a) Check whether the connection between the electrode and the ignition is bro-
ken or faulty.
b) Check whether the spark short circuits at another point or jumps.
c) Check whether the electrode is broken.
The pilot flame will not re-
main alight after ignition.
1. Check whether the pilot flame is large enough to burn around the thermocouple.
If the flame is too small, you need to check the gas feed pressure. If the size of
the pilot flame cannot be adjusted, there may be an obstruction in the pilot.
2. Check whether the thermocouple interrupter is connected to the gas valve prop-
erly.
3. Check that the gas valve is not faulty.
4. Check whether the restriction plate has been placed according to instructions
(See page 22)
The main burner goes out
when the unit is warm.
1. This can be a normal effect of the thermostat.
Check whether the pilot flame is able to heat the thermocouple adequately. If the
pilot flame is too small then the gas pipe or the pilot flame adjustment need to be
checked.
2. Check whether the restriction plate has been placed according to instructions
(See page 22)
Soot deposits on the glass. 1. Check whether the lava split is lying on the burner in the correct manner.
2. Check if the pilot burner is free from burner filling.
3. Check whether there is any blockage in the burner openings
4. Check if the flue tube is functioning correctly and if the flue tube is not hindered
or blocked.
5. Check the pipe pressure.
Sharp blue flames that are
released by the burner or a
pilot that burns too wildly.
1. Check whether the restriction plate has been used.
Weak (stifling) pilot flame. 1. Check the pilot burner pressure or duct pathway
Main burner will not burn
after the pilot burner is
functioning.
1. Check if the motor button turns and whether the batteries are empty.
2. Possible defect in the gas block
3. Check whether the pilot flame ignites the burner well.
4. Check that the burner opening is not blocked.
