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Troubleshooting
Problems after installation
Not every picture or sound problem is caused by a defect in your DTR. Leads having been
accidentally pulled out or worn out batteries in the remote control can also cause impairment.
If your unit does something unexpected while you are using it, please unplug it, wait a few seconds,
plug it in again, then wait for the lights on your DTR to change to solid RED or GREEN. If this fails
to solve the problem or the following measures do not bring about satisfactory results, please consult
an authorised dealer.
FAULT CAUSE / REMEDY
DTR does not
respond to
remote control.
Press the DTR button on the handset.
Point the remote control at directly at the DTR.
Remove all obstacles in the path of the remote control signal.
Check or replace the remote control batteries.
Re-boot the DTR by briefly interrupting the mains power.
No picture.
Disrupted picture.
Check all connections at the rear of the unit.
Check the RF IN connection. Ensure cables to TV are inserted correctly.
Select AV channel on TV set.
Refer to reception problems on page 30.
No sound. Check all connections at rear of unit.
No sound from VCR. VCR sound is not available at the Digital Audio Output socket.
Connect VCR to your amplifier directly.
No power or
indicators not lit.
Check mains plug is inserted correctly and the power is switched on.
Check that the mains socket is operational. (Use a lamp to test it.)
Picture shape
looks wrong.
Set your DTR to match your type of TV. 4:3 = conventional
See page 25 for instructions. 16:9 = widescreen
DTR won’t record
any more.
The hard disk is full. Clear some space to allow the DTR to record.
An archiving event is occurring, wait for it to finish.
Live Pause won’t
work.
Two record events are happening at the same time.
Wait for the recordings to stop.
The hard disk is full. Clear some space to allow the DTR to record.
There is a humming
noise in the DTR.
This is the noise from the fan and the hard disk and is normal.
It will not generally be noticeable and is unavoidable.
DTR won’t change
channels.
Two record events are happening at once.
Wait for the recordings to stop.
Programme Guide is
empty.
You must leave the DTR plugged in overnight to allow it to receive the
programme information.
Subtitles not
appearing.
Not all programmes have subtitles.
Check with your broadcaster for details on subtitled programmes.
Reception problems
When you purchased your DTR, your dealer should have checked your postcode to ensure that you
can receive digital terrestrial TV. If you wish to check this yourself, please look on the internet
websites:- www.freeview.co.uk or www.digitaluk.co.uk
Once you have established that your area should be able to receive digital terrestrial TV, there are
a few reasons why you may be experiencing problems.
• Your current aerial and cabling may not be able to receive all the digital channels
due to its age and condition. Now is the time to renew them. We recommend the use
of CAI “Benchmarked” aerials. Look for the logo.
Always use good quality, double screened aerial cable. e.g. CT100 coaxial cable.
• In your location the digital channels may be transmitted on different frequencies to your existing
analogue signals and you may need a different type of aerial to receive them. Check the ‘group’
of your aerial, you may need a ‘wideband’ one.
• The new digital channels may be transmitted from a new transmitter and if this is the case the
aerial would have to be re-aligned. Alternatively, add a second aerial to your system.
• If you need to use a mast-head amplifier, make sure that it is a digitally compatible one and that
it is as close to the aerial as possible.
• In some blocks of flats, filters may be in use that will interfere with digital signals. Consult with
your landlord if you have difficulties.
• Indoor or window mounted aerials are not recommended, except in areas where the signal is
extremely strong.
• Your aerial could be too high. Try adjusting the height of the aerial to avoid picking up unwanted
signals from other transmitters.
• If you live near a road, the passing traffic may cause problems. Try pointing the aerial at an
upward angle over the road, this helps reduce engine interference picked up by the aerial.
• If you get periodic picture losses, this could be due to electrical interference picked up in your
house. This could be from a central heating thermostat, a fridge/freezer, or any other item with
a motor. Try switching these appliances off temporarily to establish what is causing the problem.
Then replace the problem item.
• If your aerial comes into your room via an aerial connection point (socket), replace it with a good
quality shielded one. This will help prevent electrical noise entering your aerial.
