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Appendix
Service
You have purchased a modern product by Tiptel which was designed and manufactured in
Ratingen near Düsseldorf. The high-tech manufacturing facilities "Made in Germany" grant a
continuous level of the highest quality. This is even underlined by the certification according to
DIN EN ISO 9001.
Guarantee
Please contact your local dealer or importer for details of guarantee for non EC countries.
Within the European Community the following guarantee regulation applies: Your contact for
services arising from guarantee obligations is the authorised dealer where you bought the
device.
Tiptel.com GmbH will grant a guarantee of 2 years from the date of handover for the material and
for the manufacturing of the telecommunications terminal unit.
Initially, the purchaser shall have only the right of subsequent performance. Subsequent
performance entails either repair or the supply of an alternative product. Exchanged devices or
parts shall become the property of the authorised dealer.
If the subsequent performance fails, the purchaser can either demand a reduction in the purchase
price or withdraw from the contract.
The purchaser shall notify the dealer immediately of any defects found. Proof of the guarantee
entitlement shall be furnished by standard proof of purchase (receipt or invoice).
The guarantee entitlement shall expire if the purchaser or an unauthorised third party interferes
with the device. Damage caused by inappropriate handling, operation, storage or by force
majeure or other external influences shall not be covered by the guarantee.
The guarantee shall not cover any consumable material (e.g. batteries) or defects that only
slightly impair the value or the usability of the device.
Claims for damage caused by transport shall be asserted to the delivery company.
Notes on settlement:
Repairs can only be conducted by the Tiptel Service. A warranty repair does not prolong the war-
ranty period — neither for the replaced parts nor for the device. This guarantee is not transfera-
ble and shall expire if the device is sold on to another party. It shall also expire if the
device is interfered with by third parties or if the serial number on the device has been
removed or made illegible. There is a guarantee seal on the tiptel telephone. Please do not
damage or remove this seal because otherwise, your guarantee will expire.
The General Terms and Conditions of Tiptel.com GmbH, which are part of the contract for a
dealer, shall also apply. In the event of a complaint, the defective product shall be sent to the
relevant Tiptel subsidiary, the importer or dealer along with a description of the defect and the
proof of purchase.
