TOMMEE TIPPEE SURESOUND ULTIMATE
Supplier: Tommee Tippee
Product: Suresound Ultimate
SKU: 741861
Style: X1615
1. Q: The signal light is flashing
A: Advise to move other items at least a meter away and to follow reset instructions as below
2. Q: There is no power going to the unit
A: Contact Careline for spare part
3. Q: There is a howling noise from parent unit
A: Turn volume down on parent unit and move the parent unit and baby unit further apart.
4. Q: The temperature is showing HH, 88 or incorrect temperature and wont change channels
A: Advise to follow reset instructions and ensure not near mobile phone, cordless phone, TV,
radio etc
5. Q: The audible tick is to loud
A: Turn tick volume down on right hand side of baby unit
6. Q: Sensor alarm keeps activating
A: Ensure sensor pad is directly under baby and re-position if necessary. Ensure it is not an
older baby.
Pad is not suitable for mosses baskets or travel cots this will cause false alarms. If its in a
slatted cot add a piece of plywood onto the slats.
Change sensitive switch at the back of the baby unit to high
7. Q: Green sensor light is flashing when baby is not in the cot
A: Remove any possible sources of vibration, footsteps, loud music, mobile on cot etc.
Reset Instructions
Switch off both units at the wall and remove the batteries and leave for a few minutes.
Turn the baby unit back on and insert the batteries.
Wait for at least 4 minutes and then switch on the parent unit.
Once you have done this change the channels and make sure the units are not near anything
such as a TV, computer or cordless phone.
Customer Care Number Customer Care opening times
Freephone - 0500979899 Mon – Thurs: 9am – 4pm
Friday: 9am – 2:30pm
Website: www.tommeetippee.co.uk
