Bedienungsanleitung Torqeedo Cruise 12.0 FP TorqLink (Seite 106 von 116) (Deutsch, Englisch)

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General conditions of warranty

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9 General conditions of warranty

9.1 Warranty and liability

The statutory warranty runs for 24 months and includes all components of the Cruise

System.

The warranty period starts from the day of delivery of the Cruise System to the end

customer.

9.2 Scope of warranty

Torqeedo GmbH, Friedrichshafener Strasse 4a D-82205 Gilching, Germany,

guarantees the end customer of a Cruise System that the product is free from

material and manufacturing defects during the period of coverage defined below.

Torqeedo will indemnify the end customer for the costs of correction of a material

or manufacturing defect. This indemnification obligation does not apply to any

incidental costs caused by a warranty case or to any other financial detriment (e.g.

costs for towing, telecommunication, accommodation, subsistence, loss of use, lost

time, etc.).

The warranty terminates two years from the day of handover of the product to

the end customer. Products used – even temporarily – for professional or official

purposes are excluded from the two year warranty. For these uses, the statutory

warranty applies. The warranty claim expires six months after the discovery of the

defect.

Torqeedo shall decide whether defective parts are to be repaired or replaced.

Distributors and dealers who carry out repair work on Torqeedo motors have no

power to make legally binding statements on behalf of Torqeedo.

Wearing parts and routine maintenance are excluded from the warranty.

Torqeedo has the right to refuse warranty claims if

■The warranty was not submitted correctly (especially failure to make contact

before dispatching goods under complaint, absence of a fully completed

warranty form and of proof of purchase; see warranty process).

■The product has been used in a manner contrary to instructions.

■The safety, operating, and care information in the instructions were not followed.

■Prescribed maintenance intervals were not complied with and documented.

■The purchased item was in any way converted, modified, or equipped with parts

or accessory items which are not expressly authorised by Torqeedo or which do

not form part of recommended equipment.

■Previous maintenance or repair was undertaken by companies not authorised by

Torqeedo, or parts other than genuine replacement parts were used. This applies

unless the end customer can prove that the circumstances resulting in the refusal

of the warranty claim have not encouraged the progress of the defect.

In addition to the claims arising from this warranty, the end customer has statutory

warranty rights arising from his purchase contract with the relevant dealer; these are

not restricted by this warranty.

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