Bedienungsanleitung Torqeedo Cruise 3.0 FP (Seite 85 von 92) (Deutsch, Englisch)

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approved or recommended by Torqeedo.

• previous maintenance or repairs have not been carried out by companies

authorised by Torqeedo or if anything other than original replacement

parts have been used. This applies unless the end customer can prove that

the facts justifying the rejection of the warranty claim did not favour the

development of the defect.

In addition to the claims arising from this warranty, the end customer has

statutory warranty claims arising from his purchase contract with the respective

dealer, which are not restricted by this warranty.

12.3 Warranty process

Compliance with the warranty process described below is a prerequisite for the

fullment of warranty claims.

For the smooth processing of warranty claims, we ask you to take the following

instructions into account:

• Please contact Torqeedo Service in the event of a complaint. They will give

you an RMA number if necessary.

• In order for Torqeedo Service to process your complaint, please have your

service check folder, your proof of purchase and a completed warranty

form to hand. The warranty form is enclosed with these instructions. The

information on the warranty form must include contact details, details of

the product being claimed, serial number and a brief description of the

problem.

• When transporting products to Torqeedo Service, please note that improper

transport is not covered by warranty or guarantee.

If you have any queries about the warranty process, please contact us using the

details on the reverse.

12 General warranty conditions

12.1 Warranty and liability

The statutory warranty is 24 months and covers all components of the Cruise

system.

The warranty period starts from the day of delivery of the Cruise system to the

end customer.

12.2 Scope of warranty

Torqeedo GmbH, Friedrichshafener Straße 4a D-82205 Gilching, Germany,

guarantees to the end customer of a Cruise system that the product will

be free from defects in material and workmanship during the period of

coverage specied below. Torqeedo shall exempt the end customer from the

costs of remedying a defect in material or workmanship. This obligation of

indemnication does not apply to all incidental costs caused by a warranty claim

and all other nancial disadvantages (e.g. costs for towing, telecommunication,

food, accommodation, lost use, lost time, etc.).

The warranty ends two years after the date of delivery of the product to the end

customer. Products that are used - even temporarily - for commercial or ofcial

purposes are excluded from the two-year warranty. The statutory warranty

applies to these. The warranty claim expires six months after discovery of the

defect.

Torqeedo decides whether defective parts are repaired or replaced. Distributors

and dealers who carry out repair work on Torqeedo motors have no authority

to make legally binding declarations on behalf of Torqeedo. Wearing parts and

routine maintenance are excluded from the warranty.

Torqeedo is entitled to refuse warranty claims if

• the warranty has not been properly submitted (in particular, contacting us

before sending in the claimed goods, submitting a fully completed warranty

form and proof of purchase, refer to the warranty process).

• there has been improper handling of the product.

• the safety, handling and care instructions in the manual have not been

followed.

• prescribed maintenance intervals were not observed and documented.

• the purchased item has been converted, modied or equipped with parts

or accessories in any way that are not part of the equipment expressly

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