Bedienungsanleitung Toshiba AT200 (Seite 83 von 88) (Englisch)

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User’s Manual 11-3

TOSHIBA AT200

Our Support Center Agents and Authorised Service Providers have been

trained and certified to diagnose any hardware problem and propose you

the fastest way to repair your Toshiba product. To help them identify the

problem and the replacement parts in the most efficient way, please be

ready to provide the following information:

■ Product name and model number

■ Serial number

■ Hardware and software configuration

■ A description of the failure you have encountered

■ All error messages and other messages that might appear on the

screen

Should the Toshiba Support Centre isolate hardware malfunctions on your

product, you will be provided with an identification number and service

instructions by the most convenient means (e.g. fax, email, voice).

In case of Carry-in warranty service all items identified by the Support

Centre need to be shipped in suitable packaging to the service centre

accordingly. Please take or send the product to your Toshiba Authorised

Service Provider and arrange for its collection or delivery on completion of

repair. Please include the battery, power cord and adapter with your

product when returning it to your Service Provider. If you decide to ship the

product by courier please make sure it is adequately packaged and

comprehensively insured for both the delivery and collection of the product

as neither Toshiba, nor the company offering the service on our behalf,

have any liability for damage in transit.

If you are entitled for Pick-up & Return service, the Toshiba Support Centre

will arrange that your product will be collected from you at an agreed time

and place. Following repair, your product will be returned to you at the

earliest opportunity.

Toshiba, its Authorised Resellers and Service Providers reserve the right to

request a proof of purchase (e.g. paid and dated invoice from the

Authorised Reseller) stating model and serial number before accepting any

warranty claim. Claims under this Limited Warranty will only be honoured if

made within the warranty period.

Toshiba is not liable for any transport/delivery/insurance costs, import

duties, taxes, licensing fees and any charges from telephone/fax

communication as consequence of the failure of the product. You will be

required to deliver your Toshiba product including battery, power cord and

AC adapter to a Toshiba Authorised Service Provider for warranty repair

and arrange for its collection on completion of repair. You must prepay any

shipping charges, taxes, or duties associated with transportation of the

product to and from the Toshiba Authorised Service Provider. In addition,

you are responsible for insuring the product both for delivery and collection

as neither Toshiba nor the company offering warranty service on Toshiba’s

behalf, have any liability for damage or loss in transit.

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Toshiba AT200 Seite 83

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