Troubleshooting & Maintenance
If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following
checklist.
Troubleshooting
Problem Solution
No power - Check if the AC cord is properly connected.
- Unplug the AC cord once, and wait for 5-10 seconds and then plug it in
again.
No sound or picture - Check if the connected TV is turned on.
- Check if the connections are made securely and correctly.
- Check whether the connected TV or other device supports HDCP. (This unit
will not output a video signal unless the other device supports HDCP.)
- Check whether the output format of this unit (HDMI FORMAT) matches the
supported input format of other connected device.
Distorted picture - Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
- Connect this unit directly to the TV.
Completely distorted picture or
black / white picture with Blu-
ray Disc™ / DVD
- Make sure the disc is compatible with this unit.
No sound or distorted sound - Adjust the volume.
- Check if speakers are connected correctly.
- Check the HDMI connections.
- Check the settings in “Audio” menu.
Picture freezes momentarily
during playback
- Check the disc for fi ngerprints / scratches and clean with a soft cloth wiping
from center to edge.
- Clean the disc.
Disc cannot be played back - Clean the disc.
- Ensure the disc label is facing up.
- Check if the disc is defective by trying another disc.
- Cancel the ratings control or change the control level.
- Insert a correct disc that can be played back on this unit.
No return to start-up screen
when disc is removed
- Reset this unit by turning it off, then on again.
The unit does not respond to
the remote control
- Aim the remote control directly at infrared sensor window on the front panel.
- Reduce the distance to infrared sensor window.
- Replace the batteries in the remote control.
- Re-insert the batteries with their polarities (+ / - signs) as indicated.
Buttons do not work or the unit
stops responding
- To completely reset the unit, unplug the AC cord from the AC outlet for 5-10
seconds.
The unit does not respond to
some operating commands
during playback
- Operations may not be permitted by the disc.
Refer to the instructions of the disc.
