TROUBLESHOOTING FOR e-Filing
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●TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems
This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the
corrective actions for each message.
e-Filing Web Utility terminates the session
Problem Description
The message “This operation will end your e-Filing session.” appears and e-Filing Web Utility returns to its top page.
Corrective Action 1
Clicking the [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to its top page.
In this case, try again to do the operation you intended.
Corrective Action 2
Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your e-Filing session.” and
the e-Filing session ends. Finish your current operation before you close the window.
Corrective Action 3
Operating the main window while the sub window is displayed leads to the message “This operation will end your e-Filing session.”
and the processing displayed on the sub window ends. Do not operate the main window until the processing on the sub window has
been completed.
Numerous sub windows repeatedly appear
Problem Description
Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.
Corrective Action
Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “Internet Option” (for
Internet Explorer).
Displaying the items in the Contents Frame takes a long time
Problem Description
Displaying the items in the Contents Frame takes a long time.
Corrective Action
Displaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the time for
displaying.
Error messages
See the table below to troubleshoot the problem if a message appears.
Message Corrective Action
Internal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON and then try again. If
the error message is still displayed, contact your network administrator
or contact your dealer for support.
Your e-Filing Session has Timed Out. Please Restart. Exit from e-Filing and change the session timer setting to be longer on
the Setup page of the TopAccess Administrator mode. Then restart it.
The items have been modified. The items are currently being modified by another user. Try again after
the other user has finished.
