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TROUBLESHOOTING FOR e-Filing
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Cannot start e-Filing Session. The Disk is Full. Erase unnecessary data from the Control Panel. For instructions on how
to delete data from the Control Panel, refer to the e-Filing Guide.
Cannot create a Box. The Disk is full. Erase unnecessary data using the administrative function or deleting the
data in boxes for making hard disk space.
Cannot create a Folder. The Disk is full. Erase unnecessary data using the administrative function or deleting the
data in boxes for making hard disk space.
Cannot edit the Document. The Disk is full. Erase unnecessary data using the administrative function or deleting the
data in boxes for making hard disk space.
Cannot insert Page. The Disk is full. Erase unnecessary data using the administrative function or deleting the
data in boxes for making hard disk space.
Cannot archive Documents. The Disk is full. Erase unnecessary data using the administrative function or deleting the
data in boxes for making hard disk space.
Cannot upload archived file. The Disk is full. Erase unnecessary data using the administrative function or deleting the
data in boxes for making hard disk space.
Cut failed. Disk is full. Erase unnecessary data using the administrative function or deleting the
data in boxes for making hard disk space.
Copy failed. Disk is full. Erase unnecessary data using the administrative function or deleting the
data in boxes for making hard disk space.
Paste failed. Disk is full. Erase unnecessary data using the administrative function or deleting the
data in boxes for making hard disk space.
Save failed. Disk is full. Erase unnecessary data using the administrative function or deleting the
data in boxes for making hard disk space.
Cannot create a Folder. Maximum number of folders has been reached. Delete unnecessary folders and create a new folder. You can create up
to 100 folders in each box.
Cannot create a Document. Maximum number of documents has been
reached.
Delete unnecessary documents and create a new document. You can
create up to 400 documents in each box and folder.
Cannot insert Page. Maximum number of pages has been reached. Delete unnecessary pages and insert a new page. A document can
contain up to 200 pages.
Paste failed. Maximum number of page range is reached. Delete unnecessary pages and paste pages in the document. A
document can contain up to 200 pages.
Cut failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is currently
being modified.
Copy failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is currently
being modified.
Paste failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is currently
being modified.
Delete failed. The items have been deleted or modified. Refresh the page and make sure that the item was deleted or is currently
being modified.
Please enter valid password. Enter the correct password.
A folder with the name you specified already exists. Please try again. Use a name that does not exist in the box.
Another user is archiving or uploading. Please try again later. The document is being archived or uploaded by another user. Try again
after the other user has finished.
The Maximum Possible Archive Size exceeded. Archiving is not
Possible.
An archive file larger than 2 GB cannot be created. Make sure that the
archive file will be less than 2 GB by archiving smaller groups of files
instead of a large one.
The Box cannot be erased. A document contained in Box is being used. A document contained in the box is being used by another user. Try
again after the other user has finished.
The document is being used. Please try again later. The selected document is being used by another user. Try again after
the other user has finished.
File format doesn’t correspond. Please contact Administrator. Contact your administrator to convert the archive file and try again.
e-Filing is not ready. Please try again later. e-Filing has not yet been activated. Try again later.
Message Corrective Action
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