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TP-LINK TL-WDR3500 Seite 2

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www.tp-link.com
TP-LINK TECHNOLOGIES CO., LTD.
Troubleshooting
If your Router does not work properly, you can reset it and
then configure it again. With the Router powered on, press
and hold the WPS/Reset button on the rear panel for
approximately 8 seconds before releasing it.
1) Check to verify all connections are connected properly.
Try with different Ethernet cables to ensure they are
working properly.
2) Check to see if you are able to access the Router’s web
management page. If not, please refer to “What can I
do if I cannot open the web management window?”.
3) Please log in the web management page
(http://tplinklogin.net), click the menu “Network >
WAN”, and ensure that the WAN Connection Type is
Dynamic IP; this is the suitable connection type for most
DSL/Cable modem and other network.
4) For cable modem users, please click menu “Network >
MAC Clone”. Click Clone MAC address button and then
click Save. Reboot the modem first and then the Router,
try to access the Internet from your computer. If the
problem persists, please go to the next step.
5) Connect your computer directly to your modem and
attempt to access the Internet. If you are still unable to
access the Internet, please contact your internet
provider for further assistance.
4. How do I restore my Router’s conguration
to its factory default settings?
1. What can I do if I cannot access the Internet?
Appendix 2: Congure the Router via Web Management Page (for Mac OS X/Linux users or Windows users who can’t run the mini CD)
1) For Windows 7/Vista
Go to ‘Start > Settings > Control Panel’. Click ‘View
network status and tasks > View status > Properties’
and double-click ‘Internet Protocol Version 4
(TCP/IPv4)’. Select ‘Obtain an IP address automatically’,
choose ‘Obtain DNS server address automatically’ and
click ‘OK’.
2) For Windows XP/2000
Go to ‘Start > Control Panel’. Click ‘Network and
Internet Connections > Network Connections’.
Right-click ‘Local Area Connection’, select ‘Properties’
and then double-click ‘Internet Protocol (TCP/IP)’. Select
‘Obtain an IP address automatically’, choose ‘Obtain
DNS server address automatically’ and click ‘OK’.
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Open your web browser and type http://tplinklogin.net
in the address bar. Then type admin both for User name
and Password to log in.
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The Dynamic IP is the suitable connection type for most
cases. Here we take it as an example. On the next page, the
cable modem users may need to clone the MAC address
from their main computer - the computer which is used to
connect with the cable modem. Then click Next.
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Select Auto-Detect to detect the Internet connection
type and click Next.
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Click Reboot or Finish to make your settings take eect.
3. What can I do if I forget my password?
1) For default wireless password:
Please refer to the “Wireless Password/PIN” labeled
on the bottom of the Router.
2) For the web management page password:
Reset the Router rst and then use the default user
name and password: admin, admin.
Technical Support
http://www.tp-link.com/en/support/faq
For more troubleshooting help, go to
http://www.tp-link.com/en/support/download
To download the latest Firmware, Driver, Utility and User Guide, go to
For all other technical support, please contact us by using the following details:
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You can rename your 2.4GHz wireless network and create
your own password in this page. The default wireless name is
TP-LINK_2.4GHz_XXXXXX; and the default wireless password,
the same as the PIN code, is printed on the bottom label. Click
Next to continue.
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Choose the frequency you want for your wireless network and
then click Next. For example we choose “concurrently with
2.4GHz and 5GHz (802.11 a/b/g/n)” below.
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You can rename your 5GHz wireless network and create your
own password in this page. The default wireless name is
TP-LINK_5GHz_XXXXXX; and the default wireless password,
the same as the PIN code, is printed on the bottom label. Click
Next to continue.
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2. What can I do if I cannot open the web manage-
ment window?
2
Click Quick Setup in the main menu and click Next.
Tel: +44 (0) 845 147 0017
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7days a week
UK
E-mail: support.sg@tp-link.com
Tel: +65 62840493
Singapore
Service time: 24hrs, 7days a week
Service time: 24hrs, 7days a week
E-mail : support@tp-link.com
Tel: +86 755 26504400
Global
Service time: 24hrs,7days a week
E-mail: support.usa@tp-link.com
Toll Free: +1 866 225 8139
USA/Canada
E-mail: support.de@tp-link.com
Fee: 0.14 EUR/min from the German
EUR/min from mobile phone
Service Time: Monday to Friday 9:00 AM
to 6:00 PM. GMT+1 or GMT+2
(Daylight Saving Time in Germany)
* Except bank holidays in Hesse
Tel :+49 1805 875465 (German Service)
+49 1805 TPLINK
Germany / Austria
Service time: 24hrs, 7 days a week
E-mail: support@tp-link.com.au
Tel: AU 1300 87 5465 /NZ 0800 87 5465
Australia & New Zealand
Tel: 8 (499) 754-55-60 / 8 (800) 250-55-60
Russian Federation
(toll-free call from any RF region)
Service time: from 10:00 to 18:00 (Moscow time)
E-mail: support.ru@tp-link.com
*Except weekends and holidays in
Russian Federation
Toll Free: 0800-770-4337 (Portuguese　Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Saturday
08:00 AM to 08:00 PM
Brazil
Tel: +39 02 66987799
E-mail: support.it@tp-link.com
Service time: 9:00 AM to 6:00 PM,
from Monday to Friday
Italy
Tel: 1300 88 875465 (1300 88TPLINK)
E-mail: support.my@tp-link.com
Service time: 24 hrs a day,
7days a week
Malaysia
Tel: +0-800-505-508
E-mail: support.ua@tp-link.com
Service time: Monday to Friday
14:00 PM to 22:00 PM
Ukraine
Tel: 444 19 25（Turkish Service）
E-mail: support.tr@tp-link.com
Service time: 9:00 AM to 6:00 PM,
7days a week
Turkey
Tel: (+62) 021 6259 135
E-mail : support.id@tp-link.com
Service time : Monday to Friday 9:00 -12:00;
13:00 -18:00 *Except public holidays
Indonesia
Tel: +48 (0) 801 080 618 / +48 22
7217563 (if calls from mobile phone)
E-mail: support.pl@tp-link.com
Service time: Monday to Friday 9:00 AM
to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Poland
Tel: +41 (0) 848 800998 (German Service)
E-mail: support.ch@tp-link.com
Fee: 4-8 Rp/min, depending on rate of
dierent time
Service time: Monday to Friday 9:00 AM to 6:00
PM. GMT+ 1 or GMT+ 2 (Daylight Saving Time)
Switzerland
xed phone network and up to 0.42
Tel: +33 (0) 820 800 860 (French service)
France
Email: support.fr @tp-link.com
Service time: Monday to Friday 9:00 AM to
Fee: 0.118 EUR/min from France
6:00 PM (Except French Bank holidays)
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