TP-LINK TECHNOLOGIES CO., LTD. www.tp-link.com
Technical Support
For more troubleshooting help, go to: http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to: http://www.tp-link.com/en/support/download
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 2650 4400
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
Troubleshooting
The Powerline LED does not light up.
Check the following:
1. Double-click Powerline Scan.exe included on the Resource CD and click the “Rescan”
button.The Management Utility will automatically detect all other Powerline devices
on your powerline network.
2. Try to plug another powerline Ethernet adapter into a nearby power outlet and check
whether the Powerline LED lights up or not.
3. Make sure that the device is plugged into a wall socket instead of a power strip.
4. Follow the method in Pair Button to establish the connection again.
5. Reset the device to its factory default values.
Contact your local dealer for technical support if the Powerline LED still fails to light up.
Singapore
Tel: +65 6284 0493
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
Indonesia
Tel: (+62) 021 6386 1936
E-mail: support.id@tp-link.com
Service time: Monday to Friday
09:00 to 18:00 *Except public
holidays
Brazil
Toll Free: 0800 608 9799
(Portuguese Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Friday,
09:00 to 20:00; Saturday, 09:00 to
15:00
Ukraine
Tel: 0800 505 508
E-mail: support.ua@tp-link.com
Service time: Monday to Friday
10:00 to 22:00
Turkey
Tel: 0850 7244 488 (Turkish Service)
E-mail: support.tr@tp-link.com
Service time: 09:00 to 21:00
7 days a week
UK
Tel: +44 (0) 845 147 0017
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7 days a week
Australia/New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: support.au@tp-link.com
(Australia)
support.nz@tp-link.com (New
Zealand)
Service time: 24hrs, 7 days a week
Germany/Austria
Tel: +49 1805 875 465 (German
Service)
+49 1805 TPLINK
+43 820 820 360
E-mail: support.de@tp-link.com
Fee: 0.14 EUR/min from the German
xed phone network and up to 0.42
EUR/min from mobile phone
Service time: Monday to Friday,
09:00 to 12:30 and 13:30 to 17:30.
GMT+1 or GMT+2 (Daylight Saving
Time in Germany)
*Except bank holidays in Hesse
Malaysia
Tel: 1300 88 875 465
Email: support.my@tp-link.com
Service time: 24hrs, 7 days a week
Italy
Tel: +39 023 051 9020
E-mail: support.it@tp-link.com
Service time: Monday to Friday
09:00 to 13:00; 14:00 to 18:00
USA/Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com
Service time: 24hrs, 7 days a week
Switzerland
Tel: +41 (0) 848 800 998 (German
Service)
E-mail: support.ch@tp-link.com
Fee: 4-8 Rp/min, depending on rate
of dierent time
Service time: Monday to Friday,
09:00 to 12:30 and 13:30 to 17:30.
GMT+1 or GMT+2 (Daylight Saving
Time)
France
Tel: +33 (0) 820 800 860 (French
service)
Email: support.fr@tp-link.com
Fee: 0.118 EUR/min from France
Service time: Monday to Friday,
09:00 to 18:00 *Except French Bank
holidays
Poland
Tel: +48 (0) 801 080 618 / +48 223
606 363 (if calls from mobile phone)
E-mail: support.pl@tp-link.com
Service time: Monday to Friday,
09:00 to 17:00. GMT+1 or GMT+2
(Daylight Saving Time)
Russian Federation
Tel: 8 (499) 754 5560
8 (800) 250 5560 (toll-free call from
any RF region)
E-mail: support.ru@tp-link.com
Service time: From 10:00 to 18:00
(Moscow time) *Except weekends
and holidays in Russian Federation
If your router does not support WPS function, or you just want to use a separate wireless network, follow the steps below. Before proceeding,
please write down the SSID and Wireless Password of your Wi-Fi Powerline Extender labeled on the bottom of the product.
Build a New Wi-Fi Network Pair Button
For more information about the Pair button, please refer to the User Guide
included on the Resource CD.
If you want to change the SSID and wireless password, please refer to the User Guide included on the Resource CD.
pair
BA
BA C
pair
pair
You can use the Pair button on only two devices at a time.
To create a powerline network using the Pair button, follow the steps below.
1. Press and hold the Pair button of A (TL-WPA4220) for one second.
2. Within two minutes, press and hold the Pair button of B (another TL-WPA4220
or another powerline adapter like TL-PA4010) for one second. The connection
will then be established.
To join an existing powerline network, follow the steps below.
1.
Press and hold the Pair button of C (another powerline device) for one second.
2. Within two minutes, press and hold the Pair button of A or B for one second.
The connection will then be established.
To leave an existing powerline network, press and hold the pair button on
the extender for at least ten seconds.
Room 1
Wireless Router
Powerline Adapter
Room 2
Wi-Fi Powerline Extender
pair
