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31. Notes on the warranty
The statutory warranty period for consumer products is 24 months. There is no
warranty beyond this.
Unauthorised modiications to the device (in particular, installing external
irmware not approved by the manufacturer or modifying the device’s hardware)
may void the warranty.
32. Support information
If you have questions about your product or problems, please proceed as
follows:
■
Carefully read the operating instructions.
■
Take a look at our FAQ section of our website, where you will ind answers
to the most frequently asked questions about your product.
■
Check whether you have entered the correct settings on your device using
the product features and functions as points of reference.
■
Consult the respective product detail page for up-to-date information
(such as newly available irmware updates) on your product.
If you have taken these measures and the problem persists, please contact our
service team directly.
Our professional service employees will discuss all of the additional necessary
steps with you and provide individual support to help you quickly and easily
continue to address your concern.
Directly contacting us, the manufacturer, via our service hotline or by illing out
our service form allows us to address your concern more quickly and allows you
to beneit from high-quality consulting and support.
You can find out how to reach our service team here:
www.trekstor.de/support
