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29. Notes on the warranty
TREKSTOR GmbH grants a manufacturer's warranty to the buyer of a
TREKSTOR GmbH product bought and used in Germany, but not to a second
buyer. This is in addition to the statutory rights to which the buyer is entitled
from the seller and does not restrict those rights. This includes common defects
caused by the production process. The validity period of the manufacturer's
warranty is 12 months, except in the case of batteries where it is six months.
It starts from the date of the purchase invoice from the specialist dealer. In
the event of a warranty claim, the buyer has the right to rectiication. The
manufacturer's guarantee does not apply to: accessories, parts subject
to normal wear and tear, and products that are to be leased or rented
commercially to a large number of people. Improper use or maintenance of the
product, or use for a purpose for which it was not intended, e.g. by independent
and unauthorized modiications to the product (in particular by installing third-
party irmware that was not approved by TREKSTOR GmbH or modiications
to the hardware of the product), can lead to the loss of the warranty. Further
information on the warranty conditions and how to make a claim in the event of
a case covered by the warranty can be found at:
http://www.trekstor.de/servicebedbedingungen.html
30. Support information
If you have questions about your product or problems, please proceed as follows:
■
Carefully read the operating instructions.
■
Take a look at our FAQ section of our website, where you will ind answers
to the most frequently asked questions about your product.
■
Check whether you have entered the correct settings on your device using
the product features and functions as points of reference.
■
Consult the respective product detail page for up-to-date information
(such as newly available irmware updates) on your product.
If you have taken these measures and the problem persists, please contact our
service team directly.
Our professional service employees will discuss all of the additional necessary
steps with you and provide individual support to help you quickly and easily
continue to address your concern.
Directly contacting us, the manufacturer, via our service hotline or by illing out
our service form allows us to address your concern more quickly and allows you
to beneit from high-quality consulting and support.
You can find out how to reach our service team here:
www.trekstor.de/support
