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25. Troubleshooting/FAQ
In the following, you will ind a list of frequently asked questions along with the
appropriate answers and proposed solutions.
Why does my Surftab show less storage space than indicated on the
packaging?
The storage capacity indicated on the packaging and in the technical
speciications refers to the total storage capacity of your Surftab. However, a
portion of the total storage is also used by the operating system and system
applications.
Why am I getting no sound from my Surftab?
You may have connected headphones to your Surftab.
When headphones are connected, the speakers of the Surftab are
automatically disabled.
Disconnect the headphones from the Surftab in order to activate the speakers
again. If there is still no sound from the speakers, check whether the sound on the
Surftab is switched on and whether the volume is set high enough.
Why is my WiFi not shown in the list of available wireless networks on my
Surftab?
Firstly, make sure that you have enabled the WiFi function on your Surftab and
that you are within range of the network.
If the required network is still not showing in spite of these steps, it may be
that visibility of the network has been restricted in the router settings
("suppressed SSID"). Check if this is the case in the router settings.
To connect to a network with suppressed SSID, go to the WiFi menu
via Settings and tap the three bullet points in the WiFi menu top right.
Tap "Add network" in the drop-down window that appears,
enter the network SSID and tap "Save".
Why does my Surftab just switch off sometimes?
If the energy level of the battery falls below a critical level, the Surftab displays
a corresponding warning.
If you ignore these warnings, the Surftab will turn off in order to counteract
total discharge of the battery.
Total discharge can lead to a situation where it is no longer possible to charge
the Surftab. For this reason, connect the tablet to the charger at this point at
the latest in order to prevent data loss and damage to the battery.
