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A1: Make sure that the network cable is properly connected to the
camera and to the switch or hub on your network. If the Link
LED is still not lit, try using a different network cable.
A2: The network switch or hub may not be functioning properly.
Confirm that power for the switch or hub is connected and is
working properly.
Q: Why does the Internet Camera work locally but not
externally?
A1: Make sure to open up port 80 TCP on your router. When you
access the camera remotely, you need to type in http://[your
public IP address]:80. Consult your network administrator for
more information.
Q: Why does a series of broad vertical white line appears through
out the image?
A: The lens is directly exposed to sunlight. You need to
reposition the Internet Camera so that it is not directly exposed to
sunlight.
Q: The focus is bad on the camera. What should I do?
A1: The focus might not be correctly adjusted. You need to
adjust the Internet Camera focus manually as described in Adjust
Internet Camera Focus.
Q: Noisy images occur how can I solve the problem?
A: The video images might be noisy if the Internet Camera is
used is a very low light environment. To solve this issue you
need more lighting.
Q: The image quality is poor., how can I improve the image?
