Bedienungsanleitung Triumph-Adler P-3520D (Seite 72 von 106) (Englisch)

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5-2 Troubleshooting

General Guidelines

The table below provides basic solutions for problems you may

encounter with the printer. We suggest you consult this table to

troubleshoot the problems before calling for service repairs.

Tips

Printer problems may be solved easily by following the tips below. When

you have encountered a problem that cannot be solved following the

guidelines above, try the following:

• Restart the computer you are using to send print jobs to the printer.

• Make sure that the procedures for printing are correctly followed in

the application software. Consult the documentation supplied with

the application software.

Symptom Check Items Corrective Actions

The printer will not print

from the computer.

Check the Ready indicator. Using the information on page 1-5, check if an error

has occurred and clear the error.

Check if a status page can be printed. If the status page was printed successfully, there

may be a problem with the connection to the

computer. Refer to the Quick Installation Guide and

check the connection.

Check that the indicators display in a

recognized combination. Refer to

Indicators on page 1-5 for further

information.

Press the power switch and check that the Ready

indicator lit. Print the job again.

Print quality is poor. – Refer to Print Quality Problems on page 5-3.

Text is missing on the

Windows test page.

– This is a problem specific to the Windows OS. It is

not a printer problem. It does not affect print quality.

Paper is jammed. – Refer to Cleaning Paper Jams on page 5-11.

The indicators are off and

the fan is not working.

Check the power cord. Connect both ends of the power cord securely. Try

replacing the power cord. Refer to Quick Installation

Guide for information.

The printer prints a status

page but data from the

computer is not being

printed.

Check program files and application

software.

Try printing another file or using another print

command. If the problem occurs with a specific file or

application, check the printer settings for that

application.

Check the interface cable. Connect both ends of the interface cable securely.

Try replacing the printer cable. Refer to the Quick

Installation Guide for more information.

Vapor is emitted near the

top tray.

Check if the temperature is low near

the location of the printer, or if the

paper that is being used has been

exposed to humidity.

Depending on the operating environment of the

printer and the condition of the paper, heat

generated during printing can evaporate water

moisture in the printed paper, emitting vapor from the

printer. In this case, printing can be continued

without any problem.

To correct this, increase the temperature in the room,

and use paper that has been stored in a dry place.

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