Bedienungsanleitung Truma MonoControl CS (Seite 19 von 68) (Deutsch, Englisch, Holländisch, Dänisch, Französisch, Italienisch, Schwedisch)

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Truma Manufacturer’s Warranty

1. Warranty claims

The Manufacturer hereby warrants for all defects of the unit

caused by material or production faults. In addition, the seller

continues to be subject to any statutory warranty claims.

No warranty claim shall be applicable under the following

circumstances:

– Consumable parts which are subject to wear and tear

– Use of parts other than original Truma components in any

of the units

– Damage caused by foreign substances in the gas (e.g. oils,

plasticisers)

– Failure to observe Truma’s installation or operating

instructions

– Improper handling

– Improper transport packing

2. Scope of warranty

The warranty covers all defects under clause 1 that occur

within 24 months upon concluding the purchase agreement

between the seller and the end customer. The Manufacturer

undertakes to remedy such defects through subsequent fulfil‑

ment, i.e. at its discretion either by repairing or replacing the

defective item. If the Manufacturer remedies a defect under

its warranty commitment, the term of the Warranty shall not

recommence anew with regard to the repaired or replaced

parts; rather, the original warranty period shall continue to be

applicable. No further‑reaching claims shall be permitted, es‑

pecially damage claims presented by purchasers or third par‑

ties. This provision shall not affect the validity of the German

Product Liability Act (Produkthaftungsgesetz).

The Manufacturer shall bear the cost of employing the Truma

Customer Service for the removal of warranty defects – in

particular, transportation, travelling, job and material costs –

provided that the Customer Service conducts its work within

Germany. This Warranty does not cover Customer Service

work outside Germany.

Additional costs arising from complicated removal or instal‑

lation jobs on the unit (e.g. dismantling of furnishings or parts

of the vehicle body) are not covered by the Warranty.

3. Making a claim under the warranty

The Manufacturer’s address is:

Truma Gerätetechnik GmbH & Co. KG

Wernher‑von‑Braun‑Straße 12,

85640 Putzbrunn, Germany

Should problems occur, please contact the Truma Service Centre

or one of our authorised service partners (see www.truma.com).

Please describe your claim in detail and state the serial num‑

ber of the unit and the date of purchase.w

To help the Manufacturer determine whether your claim is

covered by the Warranty, the end user must take or send the

unit to the Manufacturer or service partner at their own risk.

If a unit is sent to the manufacturing facility, make sure it

is shipped as a freight item. If the claim is covered by the

Warranty, transport / shipping and the cost of return shall be

borne by the manufacturing facility. If the claim is not covered

by the Warranty, the Manufacturer shall notify the customer

to this effect, specifying the cost of repairs not borne by the

Manufacturer; shipping costs, too, shall be borne by the cus‑

tomer in such a case.

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