24
Troubleshooting Guide
CAUSE POSSIBLE REMEDY
No sound
• Not turned on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Earmolds/slim tubes
blocked with ear wax
• Plugged microphone
protector
Not loud enough
• Low volume
• Low battery
• Earmolds/slim tubes
not inserted properly
• Change in hearing
• Earmolds/slim tubes
blocked with ear wax
• Plugged microphone
protector
• Turn on
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Clean earmolds. See “Cleaning the Earmolds”.
Use cleaning pin to dislodge ear wax in slim
tubes. See “Cleaning the Slim Tubes and
Domes”. Consult your hearing healthcare
professional.
• Consult your hearing healthcare professional
• Turn up volume; see hearing healthcare pro-
fessional for models without a manual volume
control or if problem persists.
• Replace battery
• See “Cleaning the Earmolds” or “Cleaning the
Slim Tubes and Domes” or “Putting Your
Element Hearing Instruments on Your Ears”.
Reinsert carefully.
• Consult your hearing healthcare professional
• Clean earmolds. See “Cleaning the Earmolds”.
Use cleaning pin to dislodge ear wax in slim
tubes. See “Cleaning the Slim Tubes & Domes”.
Consult your hearing healthcare professional.
• Consult your hearing healthcare professional
