Bedienungsanleitung Vauxhall Agila 2006 (Seite 133 von 168) (Englisch)

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128 If you have a problem

If you have a problem

In our experience the most common cause

of all complaints is the result of

misunderstanding or lack of

communication between the customer and

the Vauxhall Authorised Repairer.

We sincerely hope you will never have

cause to complain about your vehicle.

However, if things do g o wrong, the best

course of action for you to take is to

contact your Vauxhall Authorised

Repairer’s Service Reception Staff and

explain the difficulty you are having. We

are confident they will do their utmost to

resolve the problem to your complete

satisfaction.

Sometimes, however, despite the best of

intentions of all concerned,

misunderstandings can occur. If your

problem has not been resolved to your

satisfaction, please make an appointment

to discuss the matter with the Manager of

the department concerned.

The majority of areas of concern can be

quickly resolved in this way.

Should you wish to pursue the matter

further, the Principal of the Vauxhall

Authorised Repairer should be made

aware of your concern. It is advisable in

cases such as this to write to him to confirm

your problem and the solutions that have

been offered.

You can be assured the Authorised

Repairer’s Principal will only be too anxious

to fully investigate your problems and

correct any errors made. After all, they

have a large investment in their business

and are proud of their reputation and

professionalism and fully realises that

satisfied customers are their k ey to success.

In the unlikely event that you are still not

happy with the answer your Vauxhall

Authorised Repairer has given, or the

action proposed to correct the problem,

you may contact the Customer Care

Department

where a team of Customer

Care Consultants will spare no effort to

ensure your complete satisfaction.

Vauxhall Motors Ltd.

Customer Ca re,

Griffin House,

Osborne Road,

LUTON,

Beds., LU1 3YT

Telephone: 01582 427200

They will review all the facts involved. Then

if it is felt some further action can be taken,

the Vauxhall Authorised Repairer will be

advised accordingly. In any case, your

contact will be acknowledged confirming

Vauxhall Motors’ position in the matter.

If you are not satisfied with the outcome,

you can if you wish, seek advice from an

independent third party such as:

Automobile Association (A.A.)

Fanum House,

BASINGSTOKE,

Hants., RG21 2EA

Royal Automobile Club (R.A.C.),

R.A.C. Motoring Services Ltd.,

89-91 Pall Mall,

LONDON, SW1Y S45

The Customer Relations Department,

Society of Motor Manufacturers and

Traders Ltd. (S.M.M.T.),

Forbes House, Halkin Street,

LONDON, SW1X 7DS

Customer Complaints Service,

Scottish Motor Trade Association,

(S.M.T.A.),

3 Palmerston Place,

EDINBURGH, EH12 5AQ

The National Conciliation Service,

Retail Motor Industry Federation,

9 North Street,

RUGBY, CV21 2AB

If you have a problem whilst abroad:The

Service Departments of Adam Opel AG

and General Motors branches everywhere

will provide information and assistance:

Calls ma y be mo nito red and recorded fo r

training purposes.

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